Technical Editor, Service Engineering

$76,000 - $180,000/Yr

Tesla - Palo Alto, CA

Full-time - Entry Level

Palo Alto, CA

Transportation Equipment Manufacturing

About the position

The Technical Editor at Tesla will serve as a crucial link between global technicians and the broader service network. This role involves utilizing in-house tools and collaborating with various engineering teams to ensure accurate and effective communication of technical information. The position is designed for individuals who thrive in a fast-paced environment and are passionate about learning and improving vehicle service processes.

Responsibilities

• Partner with engineering teams to create and update diagnostic information and procedures contained in the diagnostics database for use by non-engineers
• Collaborate with various engineering and quality teams to gather technical information
• Understand technical problems and communicate them effectively to non-technical people
• Validate information for accuracy and use a routing and review process for document approval
• Edit content according to a style guide and enforce organization standards
• Improve editorial and visual standards for documentation and recommend new designs, layouts, and formatting as needed
• Manage tasks and information flow using collaboration software (such as JIRA, SharePoint, and custom databases)

Requirements

• Degree in English, Rhetoric and Composition, Technical / Professional Writing, Journalism, Communications, or equivalent
• 1-3 years working experience in related field
• Ability to edit and create documentation that is accurate, complete, clear, specific, and as concise as possible
• Ability to explain technical concepts to peers, people from different parts of the organization, and non-technical people
• Can extract and comprehend system operation from typical engineering documentation from both a software and mechanical perspective (e.g. schematics and subsystem specification documents)
• High level of interpersonal communication skills
• Strong capacity for both logical and creative thinking
• Must be organized, detail-oriented, and able to multi-task and evaluate priorities
• Self-directed and able to work independently with minimal supervision

Nice-to-haves

• Experience with HTML, XML, DITA, Markdown, Git, SQL, and/or Python

Benefits

• Aetna PPO and HSA plans with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution options
• Company Paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match
• Employee Stock Purchase Plans
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program