Technical Enablement Coach (Technical Agile Coach)

About the position

The Technical Enablement Coach (Technical Agile Coach) at RGA is a hands-on engineering and delivery expert who partners with development teams to accelerate release cycles, optimize CI/CD pipelines, improve test automation, and implement DevOps practices. This role focuses on empowering teams with modern technical capabilities to enhance delivery speed, quality, and reliability. Operating within the Agile Center of Excellence (ACE), the Technical Enablement Coach plays a critical role in helping RGA scale its development practices while maintaining a strong emphasis on measurable outcomes, continuous improvement, and operational excellence. The ideal candidate combines technical depth with coaching expertise, enabling teams to implement best practices, leverage modern tooling, and adopt automation strategies to deliver high-quality products faster.

Responsibilities

• Partner with development teams to optimize CI/CD pipelines for faster, more reliable delivery cycles.
• Provide hands-on coaching in test automation, test-driven development (TDD), pair programming, and code reviews to ensure high-quality outputs.
• Introduce modern deployment strategies, including trunk-based development, feature toggles, and canary releases to reduce risk and increase flexibility.
• Guide teams in implementing monitoring, logging, and observability to improve feedback loops and operational insight.
• Identify bottlenecks in delivery pipelines and collaborate with teams to improve flow and reduce lead times.
• Promote practices like shift-left testing and infrastructure-as-code to create faster more predictable delivery cycles.
• Encourage adoption of DevOps principles to enable seamless collaboration between development and operations teams.
• Facilitate workshops and training sessions to upskill teams on tools and techniques that support continuous delivery.
• Establish and track meaningful metrics such as deployment frequency, lead time for changes, change failure rate, and mean time to recovery (MTTR) to measure delivery performance.
• Build dashboards to visualize pipeline health, test coverage, and code quality metrics for transparency and accountability.
• Encourage teams to experiment, learn, and improve through iterative changes and technical spikes.

Requirements

• 3+ Years as a Scrum Master/Agile Coach in an agile and/or hybrid environment and a working knowledge of Agile Lifecycle Management tools is required.
• Advanced scrum master skills; demonstrated ability to evaluate product owner objectives and scope for feasibility, understanding and planning to meet success criteria.
• Ability to quickly adapt to changing circumstances and work under tight timelines; demonstrated ability to adjust to changing priorities and manage team dynamics in stressful conditions.
• Advanced knowledge and experience with various software development methodologies; demonstrated ability to discern 'fit for purpose' methods and apply rationale to produce desired project outcomes.
• Advanced communication and change management skills; demonstrated ability to influence a wide range of audiences, from Individual contributors to senior leaders.
• Ability to coach teams to reach their highest potential through formal training and informal conversations.
• Ability to work with multiple scrum teams concurrently.

Nice-to-haves

• Proficiency in CI/CD Tools: Platforms like Jenkins, GitLab CI/CD, Azure DevOps, or GitHub Actions.
• Hands-on experience with Test Automation Frameworks: Tools such as Selenium, Cypress, JUnit, or NUnit.
• Experience with Infrastructure-as-Code: Tools like Terraform and Ansible for managing cloud infrastructure.
• Knowledge of Cloud and Containerization: Platforms like AWS, Azure, Kubernetes, and Docker for scalable deployments.
• Deep understanding of Version Control and Branching Strategies: Git, GitFlow, and trunk-based development.
• Familiarity with Monitoring and Observability: Tools like Prometheus, Grafana, Datadog, or Splunk for performance monitoring.
• Expertise in DevOps Practices: Automated deployments, continuous integration, and continuous delivery strategies.

Benefits

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.
• RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan.
• RGA maintains a full range of health, retirement, and other employee benefits.