Launchdarkly - Oakland, CA
posted 2 months ago
As a Technical Enablement Manager at LaunchDarkly, you will play a critical role in empowering our Customer Experience teams by providing the necessary training, resources, and support to ensure they can effectively demonstrate the value of our platform. In this role, you will be responsible for product enablement, including release enablement, ensuring that our technical teams are not only able to demonstrate our solutions but also effectively tie them to customer value. You will work very closely with our Product and Product Marketing teams to ensure high-quality, timely enablement that aligns with our product roadmap. Your primary focus will be on developing, designing, and delivering technical enablement programs that cater to the needs of Solutions Engineers and other technical revenue teams, ensuring they are equipped with the knowledge and skills to lead successful customer engagements, drive platform adoption, and serve as trusted technical advisors to our customers. You will develop and implement comprehensive technical onboarding and everboarding enablement programs for new hires and existing technical team members, ensuring they are well-equipped to excel in their roles. This includes curating, designing, and maintaining a library of technical enablement content, such as product documentation, demo scripts, technical deep-dives, and best practices guides. You will create and deliver engaging, interactive training sessions, workshops, and certifications that cater to various learning styles, covering topics like platform overviews, advanced product features, customer pain point identification, and solution design. Collaboration is key in this role, as you will work closely with Product, Engineering, and Marketing teams to stay informed about product updates and new features. You will integrate this knowledge into enablement content and training programs to ensure alignment with product strategy and messaging. Additionally, you will act as a liaison between the Solutions Engineering team and the Product/Engineering teams, advocating for customer needs and feedback to influence product development and ensure customer satisfaction. Establishing metrics to assess the effectiveness of enablement programs and regularly analyzing program outcomes and feedback will be essential to continuously improve the quality and impact of training initiatives. Finally, you will collaborate with Sales, Solutions Engineering, Customer Success, and Professional Services teams to ensure a unified approach to customer engagements, enhancing overall customer experience and driving successful platform adoption.