Technical Engineer - Radiology - Remote

$70,200 - $137,800/Yr

UnitedHealth Group - North Philadelphia, PA

Full-time

Remote - North Philadelphia, PA

Insurance Carriers and Related Activities

About the position

The Technical Engineer role at Optum focuses on implementing and supporting the Radiology PACS system for customers. This position involves coordinating, installing, customizing, troubleshooting, and validating hardware and software configurations to integrate the PACS system with the customer's Hospital/Radiology Information System. The role requires collaboration with both customers and internal teams, ensuring optimal deployment and support during the go-live phase.

Responsibilities

• Work closely with customers and internal technical team members to design, plan and implement optimal deployments of Radiology PACS
• Install and configure VMs/servers/workstations at customer sites and remotely
• Configure and customize proprietary Radiology PACS software
• Evaluate, analyze, and troubleshoot system, application, and end user issues (Oracle, Microsoft OS, Active Directory, Networking, Hardware)
• Assist with customer testing
• Create and update issue tickets as needed
• Test, benchmark and verify that the implemented system is error free
• Support the customer during go-live when system is activated for live Production use
• Travel to client sites for install/go-live support as needed

Requirements

• 3+ years of IT experience implementing Information Systems
• Active Directory and Windows Server OS knowledge and experience
• Experience with server and workstation hardware
• Experience with Oracle database
• Experience in a customer-facing role
• Experience with Windows applications such as Word, Excel, Powerpoint
• Understanding of network topology and protocols
• Capable of lifting 50 lbs. of server/computer equipment
• Proven ability to work independently and under tight timelines
• Able and willing to travel up to 50%

Nice-to-haves

• MCSE or A+ certification
• Security+ certification
• Experience implementing PACS, RIS, EMR or other clinical systems
• Experience in PACS application administration
• Experience with Medical Imaging/DICOM protocol
• Experience with HL7 protocol

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution