Technical Engineer Support Expert

$90,000 - $110,000/Yr

Express Employment Professionals - San Antonio, TX

Full-time - Mid Level

Remote - San Antonio, TX

Administrative and Support Services

About the position

The Technical Support Expert plays a crucial role in providing quality technical services to ensure project profitability and timely deliverables for Company and Engineered-To-Order (ETO) projects/products. This position involves installation and commissioning support, as well as ongoing assistance for existing products and customers, ensuring compliance with safety and quality standards.

Responsibilities

• Serve as the first point of contact for customers requiring technical support services.
• Provide technical and process expertise in maintenance, troubleshooting, and process knowledge for Company technology.
• Deliver hands-on service during installation, checkout, start-up, and commissioning of projects.
• Ensure compliance with QEHS rules and regulations, performing safety inspections and job safety analyses.
• Maintain and develop technical competency for self and the technical team by monitoring emerging technologies.
• Participate in internal and external meetings to support customer project requirements.
• Review sales orders for accuracy, scope, and schedule for projects involving electrical panels and software.
• Analyze customer requirements and communicate challenges to appropriate parties.
• Review changes in electrical engineering drawings and PLC programs, engaging with Engineering on scope changes.
• Ensure quality control and testing measures are complete before project shipment.
• Consult with team coordinator/manager for guidance and priorities.
• Review commissioning and installation reports for completeness and accuracy.
• Perform direct systems programming when required.
• Provide expert technological support for sales and account management teams.
• Contribute to service sales and proposals as needed.

Requirements

• Minimum ten (10) years' progressive experience in industrial automation and electrical design.
• Prior experience in PLC troubleshooting is required.
• Minimum five years of experience in customer service, sales support, or supply chain.
• Post-secondary technical education in electrical/electronic fields preferred, or equivalent experience.
• Proficient in Microsoft Office programs and IT tools, including CRM (Salesforce) and ERP (SAP).
• Experience with metal recycling equipment is a plus.

Nice-to-haves

• Experience in client management and business literacy skills.
• Strong organizational, problem-solving, and troubleshooting skills.
• Exceptional verbal and written communication skills.
• Strong interpersonal and negotiation skills.
• Ability to manage multiple conflicting priorities in a fast-paced environment.

Benefits

• Full Benefits