Technical Implementation Manager II

$60,000 - $82,500/Yr

ZoomInfo Technologies - Waltham, MA

Full-time - Mid Level

Waltham, MA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability, and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. The Technical Implementation Specialist is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo's customer-facing solutions. This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications. The responsibilities of this opportunity include working as a member of the ZoomInfo Integration Engineering and Implementation Team providing hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems. You will maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, ZoomInfo platform and available solutions. Engaging in clear dialogue with clients to customize the ZoomInfo Integration implementation ensuring the solution aligns with client business needs is crucial. You will deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions. Identifying, cataloging, and escalating any product defects and/or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation is also part of your role. Training, coaching, collaborating, and troubleshooting with others within the organization (namely Sales, Client Support, QA Engineering, and product management departments) will be essential. You will hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with both internal and external stakeholders. Additionally, assisting in creating technical "how-to" documents when necessary will be part of your responsibilities. This role demands a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations.

Responsibilities

• Provide hands-on guidance and support to clients during the implementation of ZoomInfo product solutions.
• Maintain a clear understanding of application integrations within CRM/MAT environments, particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics.
• Engage in clear dialogue with clients to customize the ZoomInfo Integration implementation to align with client business needs.
• Diagnose and resolve any technical issues with the integrations or solutions using strong troubleshooting skills.
• Identify, catalog, and escalate any product defects and/or insufficiencies to the ZoomInfo Product Development and Engineering teams.
• Train, coach, collaborate, and troubleshoot with others within the organization, including Sales, Client Support, QA Engineering, and product management departments.
• Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with stakeholders.
• Assist in creating technical "how-to" documents when necessary.

Requirements

• Technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience.
• Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
• Customer service experience and skills; the ability to be accurate, empathetic, and helpful in communicating with clients.
• Familiarity with HTML, Javascript, APIs, and coding fundamentals preferred.
• High capacity to learn and understand technical infrastructure and troubleshooting processes.
• Must be a problem solver with the ability to research, analyze and provide solutions to newly identified issues.
• Team-focused with strong collaboration and communication skills.
• Emphasis on attention to detail and quality.

Nice-to-haves

• Experience with additional CRM or marketing automation platforms beyond those listed.
• Advanced coding skills in languages such as Python or Ruby.
• Experience in a customer-facing role in a technology company.

Benefits

• Comprehensive benefits package including health, dental, and vision insurance.
• Holistic mind, body, and lifestyle programs designed for overall well-being.
• Opportunities for professional development and training.
• Flexible work arrangements including hybrid work options.