Technical Inside Sales Representative

Aberdeen Dynamics - Tulsa, OK

Full-time - Mid Level

Tulsa, OK

51-100 employees

Merchant Wholesalers, Durable Goods

About the position

The Technical Inside Sales Representative at Aberdeen Dynamics LLC is responsible for ensuring a smooth sales process for customers through effective communication, technical problem-solving, and responsiveness. This role involves developing new sales leads, presenting additional products to current customers, and occasionally working overtime to meet customer needs. The representative will work in a supportive office environment, contributing to the company's mission of providing motion and control solutions across various industries.

Responsibilities

• Provide a positive sales experience for customers through effective communication.
• Develop new sales leads and present additional products to current customers.
• Assist customers at the sales counter, including processing cash and credit card transactions.
• Communicate with customers via phone, email, and in-person interactions.
• Enter and confirm customer orders accurately.
• Set up new customer accounts and manage pricing and discounting with vendors.
• Create Bills of Material and utilize customer and vendor portals for order processing.
• Quote jobs, including pricing and availability, and provide necessary codes when applicable.
• Coordinate returns and process credit card payments.
• Provide product training for customers and analyze customer problems to resolve them.
• Read and understand engineering schematics and documentation to identify necessary components.
• Maintain a clean work area.

Requirements

• Minimum of 5 years of technical knowledge of hydraulic and pneumatic systems and componentry.
• Proficient in Microsoft Office Suite and typing skills.
• Strong communication skills, both written and verbal.
• Ability to read and interpret technical documents and procedures.
• Basic arithmetic skills for pricing and calculations.
• Excellent time management and problem-solving abilities.
• Active listening skills to understand customer needs.

Nice-to-haves

• Bachelor's degree preferred but not required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company paid short and long-term disability
• Company paid life insurance
• Participation in the Employee Stock Ownership Plan (ESOP)
• 401(k) retirement plan