Technical Inside Sales Representative

Bray Sales - Gonzales, LA

Full-time - Entry Level

Gonzales, LA

Fabricated Metal Product Manufacturing

About the position

The Technical Inside Sales Representative (TISR) at Bray Sales, Inc. serves as the primary point of contact for customers, ensuring exceptional service and support. This role involves collaborating with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly. The position offers a growth opportunity within a dynamic environment, backed by a stable and diversified organization.

Responsibilities

• Maintaining strong relationships with assigned customer accounts.
• Using Bray's computer systems to handle customer inquiries and process sales orders efficiently.
• Coordinating with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
• Providing excellent customer service via phone, email, and in-person interactions.
• Receiving thorough training on Bray's products, systems, and processes to effectively support customers and contribute to team success.

Requirements

• 2 to 5 years of successful inside sales or customer service experience in an industrial environment, preferably in valves and flow control products.
• Proven track record in customer relationship management, with strong interpersonal skills across various communication channels.
• Proficiency in computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
• Familiarity with CRM and ERP/MRP systems is preferred.
• Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
• Detail-oriented with excellent organizational and documentation skills.
• Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
• Working knowledge of Microsoft Office Suite, specifically in Outlook and Excel.
• Knowledge of supply chain systems preferred.

Nice-to-haves

• Understanding of industrial manufacturing environments is advantageous.
• Bachelor's degree or equivalent relevant education and experience preferred.

Benefits

• Competitive Pay Plans
• Comprehensive Benefits including medical, dental, vision, and life insurance
• Paid holidays and vacation
• 401(k) plan with matching contributions
• Healthy Work Environment
• Career Growth opportunities
• Exceptional Company Culture