Technical Instructional Designer (Contract)

About the position

We are looking for a technically savvy instructional designer to join the Sigma technical writing team to build self-service educational resources for our customers. If you are an action-oriented individual who is well-grounded in instructional design principles and looking for an opportunity to build something new, we want to talk to you. In this role, you will become a Sigma product expert as you design and build modular, hands-on tutorials that help others build their own confidence and expertise. You'll build directly in the Sigma product – no slides, no LMS. Join a cross-functional team of enthusiastic, data–driven writers, enablement specialists, and technical support engineers to develop innovative and effective learning resources you'll put front and center in your portfolio. This is a 6 month contract position based in our San Francisco or New York office (hybrid, 4 days a week in office). This position offers the potential for conversion to a full-time role upon the successful completion of the contract period, based on performance and business needs. Interested candidates are invited to submit their resume, a cover letter highlighting their relevant experience, and a portfolio of instructional design work that features projects that teach how to use technical tools.

Responsibilities

• Develop and create a library of modular tutorials built directly into the Sigma product that teach end users Sigma's mental models and how to accomplish key tasks following best practices.
• Learn the product deeply yourself and become a Sigma subject matter expert, while still adopting 'beginner's mind' to structure clear and logical learning paths.
• Create effective content that is pedagogically sound, engaging, and aligned with adult learning principles.
• Work closely with product managers, technical writers, technical support engineers, and other team members to conduct needs analysis and get feedback on both plans and finished work.
• Develop measurable learning objectives and engagement metrics for all content you develop.
• Review and test your instructional materials to ensure accuracy, usability, and effectiveness.
• Manage multiple projects and deadlines to ensure timely delivery of content.

Requirements

• Minimum of 3 years of experience in instructional design, learning experience design, curriculum development, or a related role in an enterprise software company.
• Strong understanding of instructional design principles, adult learning theories, and self-service learning development.
• Demonstrated experience creating effective tutorial content.
• Hands-on experience building analytics dashboards in one of the major Business Intelligence tools (Tableau, Looker, PowerBI, Sisense, Qlik, Thoughtspot etc…).
• Experience developing learning content for business intelligence platforms, analytics software, big data applications, and similar tools that are used by a mix of technical and non-technical users.
• Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and concise manner.
• Strong project management and organizational abilities, attention to detail, and ability to prioritize tasks effectively.
• A strong sense of ownership and bias for action and iteration.
• Desire to work collaboratively with input from other functions in a fast-paced environment.
• A portfolio of relevant work.

Nice-to-haves

• Degree or credential in Instructional Design.
• Experience with SQL.
• Startup experience.

Benefits

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office