Technical Instructional Designer (Remote)

$75,000 - $85,000/Yr

GovCIO - Saint Paul, MN

Full-time

Remote - Saint Paul, MN

About the position

GovCIO is seeking a Technical Instructional Designer to become a subject matter expert on the VA Vocational Readiness & Employment (VR&E) Rehabilitation and Employment Services (RES) system. This fully remote position involves developing and delivering engaging virtual technical training sessions, managing training programs, and collaborating with clients and team members to enhance training initiatives and organizational goals.

Responsibilities

• Deliver engaging, interactive learning sessions for clients regarding system functionality
• Deliver high-impact software demonstrations
• Develop functional knowledge of Operations processes tied to system training
• Develop live virtual and/or on-demand training for new system features and functionality
• Facilitate technical training onsite when necessary (occasional)
• Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners
• Maintain subject matter expertise on cutting-edge training methodologies, including live and virtual instructor-led best practices
• Provide best-in-class customer service and resolution to client and internal team member questions and requests
• Identify and propose training initiatives to improve learner experience, retention, and adoption of systems/processes
• Ensure training library and live training materials are updated as needed to incorporate system enhancements and process improvements
• Actively participate in system enhancement meetings and assist with initial testing as needed to serve as subject matter expert on updates to systems

Requirements

• Bachelor's degree with 5 - 8 years of experience or commensurate experience
• 2+ years of virtual technical training experience incorporating engaging, interactive elements
• Ability to convey complex technical concepts in simple, easy-to-understand language
• Strong relationship building skills
• Strong organization skills and efficient time and priority management
• Excellent verbal and written skills with exceptional attention to detail
• Self-directed and proactive, anticipating learner questions and customer needs
• Knowledge and proficiency in adult learning; ability to create high level training courses that incorporate experiential learning activities

Nice-to-haves

• Bachelor's degree in adult learning, education, or communications
• Software expertise in Office 365 (including Teams and SharePoint) and virtual learning environments (preferably Teams)
• 1+ year of experience in software industry using AGILE methods
• Experience with Camtasia and Articulate Storyline