Technical Network Project Manager

Rivka Development Corp. - Orange, CT

Full-time - Mid Level

Remote - Orange, CT

About the position

The Technical Network Project Manager is responsible for leading and coordinating network-related projects, ensuring effective service delivery, and maintaining strong client relationships. This role requires a blend of technical expertise in network engineering and project management skills to manage daily operations, analyze performance metrics, and oversee team activities.

Responsibilities

• Organize on-call rotations and scheduled jobs, ensuring adequate staffing during holidays and adherence to company policies.
• Establish daily priorities, assign tasks, and work collaboratively with the team to ensure a fair distribution of work and prompt incident triage.
• Ensure all team members have access to necessary tools and procedures to perform their tasks effectively.
• Compile and deliver monthly service and project hours reports, and postmortem reports for major incidents requiring L3 intervention.
• Track and analyze key performance indicators, report findings, and suggest improvements while monitoring the Configuration Management Database (CMDB).
• Serve as the primary contact for L3 incidents and tasks, manage service queues, and foster strong client relationships.
• Offer remote coordination and Level 2 technical support coordination for Iberdrola Mexico.
• Identify and communicate training needs to the L3 and Vodafone teams, and monitor team well-being.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum of 7 years of experience in network engineering and project management.
• Experience leading project teams including Network Engineers and other technical resources.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Nice-to-haves

• Experience with firewalls: Checkpoint, Palo Alto, Cisco ASA, Firepower, and familiarity with NERC/CIP environments and Bluecoat Proxy.
• Knowledge of Zscaler and Akamai.
• CCNP Certification.
• Proficiency in routing protocols: MPLS, BGP4, EIGRP.
• Experience with cloud platforms: AWS and Azure.
• Understanding of load balancers, NTP, remote networking, Wi-Fi, DNS/DHCP, datacenter networking, WAN optimizers, VPNs, and proxies.
• Familiarity with Cisco (LAN/WAN/WLAN), Fortinet (WAN, SDWAN), and Infoblox (DHCP, IPAM, DNS).
• Experience with Networking Management Systems: Prime Infrastructure & Catalyst Centre & BMC Entuity, NetScout, and RedHat Ansible Tower.