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Pyramid Consulting - Plano, TX

posted about 2 months ago

Full-time - Entry Level
Plano, TX
Professional, Scientific, and Technical Services

About the position

The Technical Operation Support Specialist is responsible for providing technical support and user assistance within a financial services environment. This role involves troubleshooting hardware and software issues, guiding users on software applications, and maintaining documentation for IT procedures. The position is a contract opportunity with potential for long-term engagement, requiring both technical expertise and strong communication skills to ensure a positive customer service experience.

Responsibilities

  • Respond to and resolve user-reported technical issues via various communication channels, including phone, email, or in-person.
  • Troubleshoot hardware and software problems on desktops, laptops, mobile devices, and other IT equipment.
  • Install, configure, and maintain operating systems, software applications, and peripheral devices.
  • Provide guidance on how to use software applications, troubleshoot common user errors, and offer training and self-service tips when possible.
  • Ensure a positive customer service experience by addressing user concerns and inquiries promptly and professionally.
  • Create and maintain documentation for IT procedures, troubleshooting guides, and knowledge base articles.
  • Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.

Requirements

  • High School Diploma, GED, or equivalent certification.
  • 5+ years of experience as an IT Professional.
  • 2+ years of experience using Google Suite.
  • Strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Patience and ability to convey technical information to non-technical users.
  • Understanding of cabling (testing, running, repairing).
  • Flexibility to perform after-hours project work.
  • Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS).
  • Knowledge of hardware components and basic networking concepts.
  • Ability to work independently and as part of a team.

Nice-to-haves

  • Relevant Certifications, such as CompTIA A+, CompTIA Network+, or Google IT Support Professional Certificate can be advantageous.
  • Bachelor's Degree.
  • Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions.

Benefits

  • Health insurance (medical, dental, vision)
  • 401(k) plan
  • Paid sick leave
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