Technical Operations Analyst | 2025-042

$70,000 - $80,000/Yr

Starrez - Denver, CO

Full-time - Mid Level

Remote - Denver, CO

Professional, Scientific, and Technical Services

About the position

The Technical Operations Analyst at StarRez plays a crucial role in the TechOps team, serving as the first technical point of contact for customer issues. This position involves troubleshooting, analyzing, and resolving customer configuration issues while collaborating with engineering teams. The analyst will also document technical bugs and proactively identify recurring issues, ensuring a seamless customer experience with StarRez's software solutions.

Responsibilities

• Troubleshoot customer configuration and issues escalated from outside the technology community.
• Make changes to infrastructure, code, and configuration to resolve customer issues.
• Gather and document relevant information to build a technical bug report.
• Identify, document, and escalate common recurring issues.
• Analyze issues to determine a suitable fix or escalate to the responsible team.
• Build and maintain a technical understanding of StarRez products and services.
• Coordinate issue response between teams inside and outside the StarRez tech community.
• Proactively identify issues customers are experiencing and coordinate remediation.
• Assist with coordination/orchestration of deployments to customer environments.
• Participate in Incident Response activities and Incident Postmortems as required.

Requirements

• Strong knowledge of the StarRez product.
• Experience of 2+ years in a customer support role.
• Willingness to learn new systems and technologies as the environment evolves.
• Excellent communication skills.

Nice-to-haves

• Ability to read and debug code in at least one programming language.
• Understanding of core product technologies (MSSQL, .NET, Web).
• Proficiency in reading/writing SQL.
• Familiarity with Monitoring/Observability tooling (e.g. Application Insights, DataDog).

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Life insurance