Technical Operations Analyst - DISH

$63,150 - $90,000/Yr

Dish - Englewood, CO

Full-time - Entry Level

Englewood, CO

Broadcasting and Content Providers

About the position

The position is part of the Video Services Product Experience team at DISH, focusing on enhancing the streaming entertainment experience. The role involves understanding the customer journey, advocating for product improvements, and collaborating with various teams to identify and prioritize software and hardware fixes. The individual will report to the Manager of Technical Operations and work closely with analysts, product managers, and engineering teams.

Responsibilities

• Assist with creating testing scenarios and reporting for all key support areas: new DISH TV products, set top box, and over the top platforms.
• Review feedback from internal and external customers through tools and forums for potential product issues.
• Identify software and hardware bugs through routine testing when new software or hardware is released.
• Coordinate with various departments such as engineering, IHS, product marketing, Service Integrity, Systems Engineering, and programming to plan for business changes that may impact the overall stability of the set top box and over the top products.
• Develop and archive documentation referencing software release notes, projects, and product stability processes.
• Use Google Sheets, Tableau, and other tools to manipulate data and generate reports and analyses.

Requirements

• Bachelor's degree from a four-year college or university; or three years related experience and/or training; and two plus years of experience; or equivalent combination of education and experience.
• Proficient in Google Sheets, Microsoft Excel, as well as knowledge of database basics (e.g. SQL, MS Access).
• Experience in Agile development methodologies preferable.
• Excellent quantitative and analytical abilities, with proficiency in mathematical concepts (fractions, percentages, ratios, proportions, statistics, probabilities, algebraic expressions, etc.) and ability to define problems, seek and collect data, establish facts, and draw valid conclusions.
• Experience in Python, Java, C++, or C# is a plus.
• Well-developed verbal and written presentation skills, with the ability to summarize complex concepts into understandable and easy-to-follow presentation materials.
• Experience with or ability to work in a fast-paced environment; and excellent teamwork skills with ability to establish productive working relationships with other departments and personnel.
• Sharp attention to detail is a must; high personal standards for quality and thoroughness.

Nice-to-haves

• Experience in Agile development methodologies preferable.
• Experience in Python, Java, C++, or C# is a plus.

Benefits

• Versatile health perks, including flexible spending accounts and HSA.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Career opportunities.
• Flexible time away plan.