Technical Platform Manager

$95,130 - $166,425/Yr

Marsh McLennan - Martinez, GA

Full-time - Senior

Remote - Martinez, GA

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Technical Platform Manager (TPM) at Marsh McLennan Agency (MMA) is responsible for overseeing the Platform Services team, focusing on people management and continuous improvement. The role involves monitoring system availability, managing incident responses, overseeing change management processes, and planning system upgrades. The TPM supports various functions, including the Insurance Agency Management application suite and compliance, while facilitating effective team communication.

Responsibilities

• Monitor system availability and performance metrics.
• Manage incident responses and establish protocols for unusual activity.
• Oversee change management processes and plan system upgrades.
• Facilitate team communication through daily standups and check-ins.
• Support the Insurance Agency Management application suite and compliance functions.

Requirements

• A minimum of 10 years of IT experience, including at least 5 years in a management role focused on the Vertafore suite of products.
• Proven project management skills, including planning for system upgrades.
• Strong analytical skills to assess system uptime and performance metrics.
• Excellent verbal and written communication skills.
• Familiarity with incident response management and tracking incidents.

Nice-to-haves

• Experience working collaboratively with cross-functional teams.
• Leadership aptitude to oversee a team of technical resources.
• Willingness to develop skills for future senior leadership opportunities.
• Ability to manage multiple priorities and adapt to changing project requirements.

Benefits

• Health insurance
• 401(k)
• Tuition reimbursement
• Employee assistance program
• Generous time off including personal and volunteering
• Remote work
• Charitable contribution match programs
• Stock purchase opportunities