Technical Platform Manager

$95,130 - $166,425/Yr

Marsh McLennan - West Des Moines, IA

Full-time - Mid Level

Remote - West Des Moines, IA

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Technical Platform Manager (TPM) at Marsh McLennan Agency (MMA) plays a crucial role in overseeing the Platform Services team, focusing on system availability, incident management, and continuous improvement. This position requires a blend of technical expertise and leadership skills to manage a team and ensure effective communication across various functions, including the Insurance Agency Management application suite. The TPM is responsible for planning system upgrades, managing incident responses, and facilitating team collaboration to drive strategic initiatives.

Responsibilities

• Monitor system availability and performance metrics.
• Manage incident responses and establish protocols for unusual activity.
• Oversee change management processes and plan system upgrades.
• Facilitate team communication through daily standups and check-ins.
• Support functions related to the Insurance Agency Management application suite and compliance.
• Collaborate with cross-functional teams to ensure alignment on initiatives.
• Lead a team of experienced technical resources and mentor for future leadership opportunities.

Requirements

• A minimum of 10 years of IT experience, including at least 5 years in a management role focused on the Vertafore suite of products.
• Proven project management skills, including planning for system upgrades and overseeing change management processes.
• Strong analytical skills to assess system uptime and performance metrics.
• Excellent verbal and written communication skills for effective documentation and team facilitation.
• Familiarity with incident management and tracking incidents to identify trends.
• Experience in collaboration and teamwork with cross-functional teams.
• Leadership aptitude to oversee technical resources and develop future leaders.
• Adaptability to manage multiple priorities and changing project requirements.

Nice-to-haves

• Experience with Sagitta, ImageRight, and Benefit Point products.
• Willingness to develop skills for senior leadership opportunities.

Benefits

• 401(k)
• Employee assistance program
• Health insurance
• Tuition reimbursement
• Generous time off including personal and volunteering
• Remote work options
• Charitable contribution match programs
• Stock purchase opportunities