Technical Product Analyst - Cloud Operations

McDonald's - Chicago, IL

Full-time - Mid Level

Chicago, IL

Food Services and Drinking Places

About the position

The Technical Product Analyst - Cloud Operations at McDonald's is responsible for driving cloud platform engineering outcomes and managing agile product processes within the Global Technology Infrastructure & Operations team. This role involves collaboration with various teams to ensure effective release management, feature ownership, and alignment with cloud engineering teams, ultimately enhancing the technology experience for customers and employees.

Responsibilities

• Manages day-to-day release management, reporting, and coordination for cloud changes
• Contributes to the end-to-end ownership of features from ideation through implementation and maintenance
• Provides functional design of business requirements for developers and sets acceptance criteria
• Writes epics, user stories, and acceptance criteria in automation scripts, participating in all agile events as a team leader
• Collaborates with product teams, technical architects, developers, and tech leads to understand the technology roadmap
• Verifies testing results and raises defects/issues against owned features
• Completes end-to-end testing of features and provides sign-off for production code releases
• Validates production releases by working with business users using test accounts
• Builds and maintains strong working relationships with diverse collaborators across the company
• Understands customer issues, converting them into problem statements and providing innovative solutions.

Requirements

• Passion for Cloud and DevOps technology, with knowledge of industry trends
• Excellent written and verbal communication skills for presenting to senior stakeholders
• Demonstrated capabilities in Jira, Confluence, Service Now, Tableau, and/or Power BI
• Strong curiosity and willingness to learn about new technologies
• Exceptional leadership, interpersonal, and communication skills
• 3+ years of product execution/technical business analyst experience with a Bachelor's degree or 2+ years relevant experience and a Master's degree
• Experience defining user experience needs and writing epics, stories, and acceptance criteria in automation scripting languages
• Direct experience leading an Agile team
• Demonstrated experience in conducting user research.

Nice-to-haves

• 1-2 years of experience in change and design initiatives in cloud, operations, technology, and product development
• Experience collaborating with channel partners, systems integrators, and third-parties
• AWS Cloud Practitioner Certification
• Experience in cloud infrastructure, SaaS, big data, security and privacy, development and operations, or AI/ML.

Benefits

• Equal opportunity employer
• Inclusive work environment
• Reasonable accommodations for individuals with disabilities