Technical Product Analyst

Zelis Healthcare - Morristown, NJ

Full-time

Remote - Morristown, NJ

Professional, Scientific, and Technical Services

About the position

The Technical Product Analyst at Zelis Data Intelligence (ZDI) plays a crucial role in supporting engineering teams by organizing, analyzing, and delivering data intelligence and discovery projects. This internal-facing position acts as a bridge between business and engineering, gathering requirements, communicating project statuses, and resolving issues. The ideal candidate will have a background in data analysis and software, with aspirations to transition into a more product-focused role, contributing to Zelis's roadmap and enhancing the healthcare financial experience.

Responsibilities

• Become an expert in your product areas, acting as the go-to person for other stakeholders before speaking to the technical data and data engineering teams.
• Drive writing of clear user stories and tasks with Engineering teams to track ongoing and upcoming work.
• Ensure tickets and timelines are consistently updated. Follow up with technical teams on status and roadblocks.
• Draft clear and concise business requirements and technical product documentation.
• Understand the Zelis healthcare ecosystem (e.g., claims, payments, provider and member data), educating others across the company on requirements and guidelines for accessing, sharing and requesting information to inform advanced analytics, feature enhancements and new product innovation.
• Design, build and own repeatable processes for implementing projects.
• Collaborate with software engineers, data engineers, data scientists and other product teams to scope new or refine existing product features and data capabilities that increase business value, adoption, and user engagement.
• Understand how your product area links into the wider company roadmap and be able to educate internal teams on the vision of the organization.
• Communicate with technical audiences to identify requirements, gaps and barriers, and translate needs into product features.
• Track key performance indicators to evaluate product.

Requirements

• 2+ years technical experience as a business analyst, data analyst, technical product, engineering, etc. with demonstrated ability to deliver alongside technical teams.
• 2+ years of direct experience with Agile methodologies & frameworks and product tools such as Jira and Confluence to author user stories, acceptance criteria, etc.
• Technical depth that enables collaboration with software engineers, data engineers, and data scientists and drive technical discussions about design of data visualizations, data models, ETLs, deployment of data infrastructure.
• Understanding of Data Management, Data Engineering, or Advanced Analytics concepts or other data/product tools such as SQL, Python, PowerBI and/or Tableau.

Nice-to-haves

• Bachelor's degree
• Strong communication skills, with clear verbal communication as well as explicit and mindful written communication skills to work with technical teams.
• B2B or B2C experience helpful
• Healthcare passion for building data products.