Technical Product Manager (API Experience)

Bandwidth - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Telecommunications

About the position

At Bandwidth, we are seeking a Technical Product Manager who will play a pivotal role in overseeing the direction and priorities for customer-facing aspects of the Bandwidth API Experience. This includes managing the Developer Experience (DevX), SDKs, and developer documentation. The Technical Product Manager will be responsible for the end-to-end customer API journey, collaborating with cross-functional teams to define product strategies, features, and improvements. This role is crucial in ensuring that our products not only meet the needs of our customers but also provide an exceptional user experience at every interaction. The Technical Product Manager will create initiatives, plans, and priorities for the Bandwidth API and Developer Experience, focusing on the quality, functionality, design, and usability of our products. This position advocates for a unified API-first design approach, utilizing OpenAPI specifications with each product team throughout the product design process. The role involves overseeing all potential interactions a customer may have with our products through the Bandwidth APIs, ensuring that these interactions are seamless and effective. In addition, the Technical Product Manager will work closely with Sales and Market Offer teams on strategic accounts, acting as a technical expert on all things related to the Bandwidth API. They will define metrics related to user acquisition, onboarding, product adoption, conversion, and retention, holding accountability for API product experience outcomes. This role will drive platform improvements from ideation to solutions that can be validated with potential customers, including prototyping and strategic technology descriptions. The Technical Product Manager will also focus on refining our API competitive analysis to build solutions that align with the One Bandwidth API strategy, while maintaining close collaboration with the Enterprise Architecture community to stay updated on technologies that will advance our business.

Responsibilities

• Oversee the end-to-end customer API journey, collaborating with cross-functional teams to define product strategies, features, and improvements.
• Create the initiatives, plan, & priorities for the Bandwidth API and Developer Experience.
• Focus on the interactions related to a product and service, encompassing quality, functionality, design, and usability.
• Advocate for unified API-first design, using OpenAPI specifications with each product team before, during, and after product design.
• Oversee all potential interactions a customer will have with a product through each step of the customer journey.
• Work with Sales & Market Offer teams on strategic accounts acting as a technical expert on all things Bandwidth API related.
• Define metrics through user acquisition, onboarding, product adoption, conversion, and retention.
• Accountable for API product experience outcomes, despite actual product experience strategies and implementation being cross-functional.
• Drive platform improvements from ideas into solutions that can be validated with potential customers, including prototyping and strategic/technology descriptions.
• Focus on refining, through discovery, and API competitive analysis, to build solutions for One Bandwidth API strategy.
• Work closely with the Enterprise Architecture community to stay up to date with technologies and techniques that will move our business forward.
• Establish communication channels between technical teams and customer-facing teams to ensure accurate communications are delivered at the right time.
• Ensure customers have an exceptional user experience each time they interact with the product.
• Define tools for designing new APIs, including the pipeline for generating our API reference and SDKs.

Requirements

• 6+ years of experience working in product/software design, software architecture, or in a solutions architect role.
• Computer Science background or equivalent technical experience.
• A passion for and experience with consuming APIs, as well as building and shipping API platforms for developers.
• Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles.

Nice-to-haves

• Experience with telecommunications-involved software preferred.
• A fearless, never-settle attitude that will challenge the way we do things, and a refusal to accept the status quo.

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo: when you take time off, you're embargoed from working, and managers cannot interrupt your PTO.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• 'Mahalo moments' program grants additional time off for significant life events such as graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our nutritionist.