Bandwidth - Raleigh, NC
posted 2 months ago
At Bandwidth, we are seeking a Technical Product Manager who will play a pivotal role in overseeing the direction and priorities for customer-facing aspects of the Bandwidth API Experience. This includes managing the Developer Experience (DevX), SDKs, and developer documentation. The Technical Product Manager will be responsible for the end-to-end customer API journey, collaborating with cross-functional teams to define product strategies, features, and improvements. This role is crucial in ensuring that our products not only meet the needs of our customers but also provide an exceptional user experience at every interaction. The Technical Product Manager will create initiatives, plans, and priorities for the Bandwidth API and Developer Experience, focusing on the quality, functionality, design, and usability of our products. This position advocates for a unified API-first design approach, utilizing OpenAPI specifications with each product team throughout the product design process. The role involves overseeing all potential interactions a customer may have with our products through the Bandwidth APIs, ensuring that these interactions are seamless and effective. In addition, the Technical Product Manager will work closely with Sales and Market Offer teams on strategic accounts, acting as a technical expert on all things related to the Bandwidth API. They will define metrics related to user acquisition, onboarding, product adoption, conversion, and retention, holding accountability for API product experience outcomes. This role will drive platform improvements from ideation to solutions that can be validated with potential customers, including prototyping and strategic technology descriptions. The Technical Product Manager will also focus on refining our API competitive analysis to build solutions that align with the One Bandwidth API strategy, while maintaining close collaboration with the Enterprise Architecture community to stay updated on technologies that will advance our business.