Technical Product Manager (API Experience)

Bandwidth Recruitment Ltd - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

About the position

At Bandwidth, we are seeking a Technical Product Manager who will play a pivotal role in overseeing the direction and priorities for customer-facing aspects of the Bandwidth API Experience. This includes managing the Developer Experience (DevX), SDKs, and developer documentation. The ideal candidate will be responsible for the end-to-end customer API journey, collaborating with cross-functional teams to define product strategies, features, and improvements. You will create initiatives, plans, and priorities for the Bandwidth API and Developer Experience, focusing on the interactions related to our products and services, ensuring quality, functionality, design, and usability are at the forefront of our offerings. In this role, you will advocate for a unified API-first design, utilizing OpenAPI specifications with each product team within Bandwidth throughout the product design process. You will oversee all potential interactions a customer will have with our products, ensuring a seamless experience at every step of the customer journey. Working closely with Sales and Market Offer teams on strategic accounts, you will act as a technical expert on all things related to the Bandwidth API. Defining metrics through user acquisition, onboarding, product adoption, conversion, and retention will be key responsibilities, as you will be accountable for API product experience outcomes, even though the actual strategies and implementations will be cross-functional. Your role will also involve driving platform improvements from ideas into solutions that can be validated with potential customers, including prototyping and strategic/technology descriptions. You will focus on refining our API competitive analysis to build solutions for a cohesive One Bandwidth API strategy. Collaboration with the Enterprise Architecture community will be essential to stay updated with technologies and techniques that will advance our business. Establishing effective communication channels between technical teams and customer-facing teams will ensure accurate communications are delivered at the right time, ultimately ensuring customers have an exceptional user experience with our products. Additionally, you will define tools for designing new APIs, including the pipeline for generating our API reference and SDKs.

Responsibilities

• Oversee the end-to-end customer API journey, collaborating with cross-functional teams to define product strategies, features, and improvements.
• Create the initiatives, plan, & priorities for the Bandwidth API and Developer Experience.
• Focus on the interactions related to a product and service, encompassing the quality, functionality, design, and usability of the product.
• Advocate for unified API-first design, using OpenAPI specifications with each product team within Bandwidth before, during, and after product design.
• Oversee all the potential interactions a customer will have with a product through each step of the customer journey.
• Work with Sales & Market Offer teams on strategic accounts acting as a technical expert on all things Bandwidth API related.
• Define metrics through user acquisition, onboarding, product adoption, conversion, and retention.
• Accountable for API product experience outcomes, even though actual product experience strategies and implementation are cross-functional.
• Drive platform improvements from ideas into solutions that can be validated with potential customers including prototyping and strategic/technology descriptions.
• Focus on refining, through discovery, and API competitive analysis, to build solutions for One Bandwidth API strategy.
• Work closely with the Enterprise Architecture community to stay up to date with technologies and techniques that will move our business forward.
• Establish communication channels between technical teams and customer-facing teams to ensure accurate communications are delivered at the right time.
• Ensure customers have an exceptional user experience each time they interact with the product.
• Define tools for designing new APIs, including the pipeline for generating our API reference and SDKs.

Requirements

• 6+ years of experience working in product/software design, software architecture, or in a solutions architect role.
• Computer Science background or equivalent technical experience.
• Both a passion for and experience with consuming APIs, as well as building and shipping API platforms for developers.
• Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles.

Nice-to-haves

• Experience with telecommunications-involved software preferred.
• A fearless, never-settle attitude that will challenge the way we do things, and a refusal to accept the status quo.

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo: When you take time off (of any kind!), you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• 'Mahalo moments' program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.