Technical Product Manager (API Experience)

Full-time - Mid Level

Raleigh, NC

Telecommunications

About the position

The Technical Product Manager at Bandwidth will oversee the customer-facing aspects of the Bandwidth API Experience, focusing on Developer Experience (DevX), SDKs, and developer documentation. This role involves collaborating with cross-functional teams to define product strategies, features, and improvements, ensuring an exceptional user experience throughout the customer API journey.

Responsibilities

• Oversee the end-to-end customer API journey, collaborating with cross-functional teams to define product strategies, features, and improvements.
• Create the initiatives, plan, & priorities for the Bandwidth API and Developer Experience.
• Focus on the interactions related to a product and service, encompassing quality, functionality, design, and usability.
• Advocate for unified API-first design using OpenAPI specifications with each product team.
• Oversee all potential interactions a customer will have with a product through each step of the customer journey.
• Work with Sales & Market Offer teams on strategic accounts as a technical expert on Bandwidth API.
• Define metrics through user acquisition, onboarding, product adoption, conversion, and retention.
• Accountable for API product experience outcomes, despite cross-functional implementation.
• Drive platform improvements from ideas into solutions validated with potential customers.
• Focus on refining API competitive analysis to build solutions for One Bandwidth API strategy.
• Work closely with the Enterprise Architecture community to stay updated with technologies.
• Establish communication channels between technical teams and customer-facing teams to ensure accurate communications.
• Ensure customers have an exceptional user experience with the product.
• Define tools for designing new APIs, including the pipeline for generating API references and SDKs.

Requirements

• 6+ years of experience in product/software design, software architecture, or solutions architect role.
• Computer Science background or equivalent technical experience.
• Experience with consuming APIs and building/shipping API platforms for developers.
• Strong written and verbal communication skills, structuring ambiguous concepts clearly.

Nice-to-haves

• Experience with telecommunications-involved software preferred.
• A fearless, never-settle attitude that challenges the status quo.

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for employees and their families with low deductibles and out-of-pocket expenses.
• Four weeks of PTO for all new hires.
• PTO Embargo policy to ensure no work interruptions during time off.
• Additional PTO can be earned through volunteer hours and Bandwidth challenges.
• "Mahalo moments" program for additional time off for significant life events.
• 90-Minute Workout Lunches and unlimited meetings with a nutritionist.