Technical Product Manager , Cloud Intelligence

$124,500 - $206,000/Yr

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The AWS Cloud Intelligence (CI) organization is on a mission to enhance the efficiency and productivity of AWS Global Sales through innovative product development. This role is pivotal in building and maturing products that automate and streamline resources utilized by AWS Global Sales, ultimately driving the adoption of AWS Cloud Services and Programs while significantly improving the bottom line. The ideal candidate will be a passionate and results-oriented leader who can optimize, automate, and streamline processes within AWS Global Sales (AGS). The products developed will empower AGS to focus on customer needs worldwide, providing proactive and data-driven recommendations as a trusted advisor and business partner aligned with the customers' core use cases and challenges. In this role, you will thrive in an ambiguous environment, identifying customer pain points and needs, defining product strategy and roadmap, and developing workback plans to ensure timely delivery. You will collaborate with various cross-organizational stakeholders, including UX, engineering, science, and legal teams, to deliver high-quality products that integrate software, data, and generative AI. Your responsibilities will include engaging with AWS Global Sales to understand their challenges, authoring detailed working backwards documents for product ideas, defining product goals and success metrics, and managing prioritization and trade-offs. You will also be the voice of the customer, working directly with cross-functional teams to execute the roadmap and overcome obstacles to achieve objectives. A typical day in this role will involve a culture that encourages innovation, where team members are expected to take ownership of their product vision and execution. The right candidate will possess a strong product management background, experience working with engineering and data teams, and a track record of delivering complex technical products. We seek a self-starter who approaches complex business problems with data-driven insights, curiosity, and critical thinking, always working backwards from the customer.

Responsibilities

• Engage with AWS Global Sales to understand pain points and needs in the sales function, define customer personas and journeys, identify critical use cases and opportunities, and brainstorm related product ideas.
• Author well-researched and detailed working backwards documents to review product ideas with senior executives, define product vision, strategy and roadmap, and articulate clear product requirements and UX.
• Explore ways to leverage GenAI in every aspect of the product(s).
• Define product goals and success metrics, manage prioritization, and evaluate trade-offs.
• Be the voice of the customer, working directly with cross-functional teams to execute on the roadmap and manage through obstacles/blockers to achieve objectives.
• Own business reporting for senior management review on a weekly, monthly and quarterly basis, working with data teams as necessary.
• Leverage strong written and verbal communication skills, and data analytical capabilities to drive business decisions and measure success.

Requirements

• 7+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products
• Knowledge of key customer experience metrics and methodology (e.g., NPS)

Nice-to-haves

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders
• Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field
• Experience in using statistical analysis to identify issues or opportunities for improvement
• Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership
• Proven track record of shipping complex/high quality, enterprise-scale software products/services

Benefits

• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package
• Flexible working culture to support work-life balance
• Endless knowledge-sharing and mentorship opportunities for career growth