McDonald's - Chicago, IL
posted 2 months ago
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO) at McDonald's, where our mission is to deliver modern and relevant technology that supports the way McDonald's works. The GTIO team is dedicated to providing outstanding foundational technology products and services, including Global Networking, Cloud, End User Computing, and IT Service Management. Our goal is to ensure an engaging, relevant, and simple experience for our customers, leveraging technology to enhance the customer, crew, and employee experience every day. As the GTIO Technical Product Manager, you will report to the GTIO Director of End User Computing and work closely with the entire technology leadership team. This role involves anticipating and managing the strategic and tactical needs for GTIO while leading all aspects of translating business needs into effective IT processes and technical solutions. This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services across the entire McDonald's environment. In this role, you will support the End User Infrastructure and Operations (EUIO) team by providing strategic vision while balancing near-term results. You will develop and deliver cohesive vision, strategy, and roadmaps for the EUIO team in partnership with the larger operations team, GTIO leadership, and external collaborators. Understanding McDonald's current support landscape of tools, processes, standards, automation, monitoring, and hardware is crucial. You will review the appropriateness of technologies used for support components and recommend modifications or upgrades when necessary to maintain systems according to defined service level agreements and operating level agreements. Additionally, you will communicate changes in technology and services from the IT department to the appropriate channels and personnel, contributing to the performance of a team by coordinating the work of other employees and identifying and solving sophisticated problems that may impact the broader function.