Technical Product Manager II (Trust & Safety) - Hybrid

$110,000 - $140,000/Yr

Care.com - Austin, TX

Full-time - Mid Level

Austin, TX

Administrative and Support Services

About the position

Care.com is a consumer tech company dedicated to solving the human challenge of finding great care for loved ones. Our mission is rooted in trust and safety, which is paramount in our value proposition. As a Technical Product Manager II focusing on Trust & Safety, you will play a crucial role in delivering initiatives that enhance our platform's safety features, ensuring that users can find caregivers they trust. This position requires a candidate who thrives on challenges and can navigate complex scenarios to develop data-driven recommendations. You will be responsible for transforming qualitative customer feedback into quantitative insights that inform strategic decisions. Collaboration is key in this role, as you will work closely with cross-functional teams, including T&S Operations, Customer Care, Policy, Legal, and Engineering, to mitigate brand risk and drive business results. In this hybrid role, based in either Salt Lake City, Utah, or Austin, TX, you will be expected to work in the office three days a week (Monday, Wednesday, and Thursday). Your responsibilities will include identifying and measuring current trust scenarios and risk exposure, prioritizing solutions based on user needs and business objectives, and leading key projects that enhance our product offerings. You will also ensure the integrity of product data and facilitate post-analysis learning to continuously improve our features. The ideal candidate will have a strong background in product management, particularly in Trust & Safety, and will be comfortable working with engineering teams to tackle ambiguous technical problems. A quantitative degree is preferred, and experience with Machine Learning and AI tools is a plus. Your ability to think strategically while implementing methodically will be essential in this fast-paced, agile environment.

Responsibilities

• Identifying and measuring current trust scenarios and risk exposure and explaining how that exposure affects our various user groups.
• Prioritizing solutions based on user needs, business objectives, and technical feasibility.
• Leading key projects, partnering with T&S Operations, Customer Care, Policy, Legal, and Engineering, and other product teams across Care.com to help mitigate brand risk.
• Working on a product team to build, launch, and improve new and existing features.
• Ensuring the availability and integrity of product data and facilitating post-analysis learning.
• Creating detailed and clear product & testing requirements powered with metrics and OKRs.
• Collaborating cross-functionally to drive business results.

Requirements

• 3-5 years of product management experience.
• 3+ years of Trust & Safety experience.
• Capable of driving clarity while balancing multiple perspectives and stakeholders.
• Comfortable diving into ambiguous technical problems, working closely with engineering teams.
• Experience working with Machine Learning and AI tools and partnering with Data Scientists to glean insights from data and build models that scale.
• A quantitative degree (mathematics, engineering, computer science) is preferred.
• Experience working in a fast-paced, agile environment, preferably a consumer-focused or marketplace service.
• Experience developing product and user interface requirements.
• Ability to think strategically and implement methodically.
• Strong team-orientation.
• Ability to originate new creative ideas that are backed by data and to communicate those ideas to the team.
• Detail-oriented, results-oriented & well organized with excellent follow-through.
• Ability to balance multiple projects simultaneously.
• Familiar with both front end and back end work, working with a full stack development team to build features.

Benefits

• 401(k) matching
• Disability insurance
• Health insurance
• Paid holidays
• Paid time off