Care.com - Austin, TX
posted about 2 months ago
Care.com is a consumer tech company dedicated to solving the human challenge of finding great care for loved ones. Our mission is rooted in trust and safety, which is paramount in our value proposition. As a Technical Product Manager II focusing on Trust & Safety, you will play a crucial role in delivering initiatives that enhance our platform's safety features, ensuring that users can find caregivers they trust. This position requires a candidate who thrives on challenges and can navigate complex scenarios to develop data-driven recommendations. You will be responsible for transforming qualitative customer feedback into quantitative insights that inform strategic decisions. Collaboration is key in this role, as you will work closely with cross-functional teams, including T&S Operations, Customer Care, Policy, Legal, and Engineering, to mitigate brand risk and drive business results. In this hybrid role, based in either Salt Lake City, Utah, or Austin, TX, you will be expected to work in the office three days a week (Monday, Wednesday, and Thursday). Your responsibilities will include identifying and measuring current trust scenarios and risk exposure, prioritizing solutions based on user needs and business objectives, and leading key projects that enhance our product offerings. You will also ensure the integrity of product data and facilitate post-analysis learning to continuously improve our features. The ideal candidate will have a strong background in product management, particularly in Trust & Safety, and will be comfortable working with engineering teams to tackle ambiguous technical problems. A quantitative degree is preferred, and experience with Machine Learning and AI tools is a plus. Your ability to think strategically while implementing methodically will be essential in this fast-paced, agile environment.