Technical Product Manager II

$115,000 - $125,000/Yr

Convoso - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Publishing Industries

About the position

The Technical Product Manager II at Convoso is responsible for the success of the company's products, acting as the voice of the market and the customer. This role involves identifying opportunities to evolve Convoso's product offerings, enhancing customer satisfaction, and driving growth and profitability. The position requires collaboration across various teams to ensure the platform remains future-proof and meets market needs.

Responsibilities

• Lead the strategic roadmap for Convoso's API Partner platform and internal tools.
• Develop strong relationships with internal teams (DevOps, Partnerships, Engineering) and external stakeholders (customers, partners).
• Collaborate with teams to deliver scalable technical solutions, ensuring client stability and reliability.
• Serve as the expert on our API Partner Platform, advocating for industry best practices.
• Translate complex technical requirements into clear product features for diverse audiences.
• Represent customer needs to ensure user-friendly API Platform features.
• Define and prioritize the technical product roadmap based on market needs and feedback.
• Establish strong partnerships with external vendors for optimal collaboration and performance.

Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience in software engineering.
• 5+ years in product management, focusing on modern B2B SaaS solutions, preferably in Call Center, Lead Generation, or Customer Experience (CX) industries.
• 2+ years of experience in a software engineering or development role, ideally within CCaaS, UCaaS, or other CX platforms with a dialer component.
• Experience building API integrations required; familiarity with Call Tracking/Routing Platforms and real-time Revenue Execution Platforms preferred.
• Proven ability to engage directly with architects and engineers to ensure that solutions meet both business needs and technical specifications.
• Deep understanding and proven experience with agile development methodologies, including Scrum and Kanban.
• Strong focus on customer needs, with a track record of successful interactions and relationship building.
• A passion for resourceful and innovative problem-solving, with a holistic approach that considers the end-to-end user experience and overall functionality.
• Proven ability to foster constructive and collaborative relationships with engineers, product designers, and company executives.
• Capability to manage and prioritize multiple competing tasks in a fast-paced environment.
• Outstanding analytical and problem-solving skills, with the ability to communicate effectively and clearly at both business and technical levels with internal teams, customers, partners, and executives.

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash
• Free Parking