Astec Industries - Chattanooga, TN
posted about 2 months ago
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers, and the communities we call home. As a Technical Product Manager, you will provide technical information and troubleshooting assistance regarding industrial control systems for both new and used equipment, as well as R&D projects within the Astec product line or other vendors. You will lead a team of Astec Control engineering technicians, providing assistance to the Astec Service support team through phone, remote access, and job site visits, while promoting Astec products. Your role will involve performing diagnostic evaluations and analyzing customer complaints to identify missing configurations, ensuring that customer products are configured and functioning correctly. You will communicate with customers regarding equipment performance issues associated with new or used control systems and work with other departments to address related automation system issues. Additionally, you will advise upper management on product issues identified through technical support calls and on-site visits, troubleshoot electrical and electronic systems, and aid in the startup and commissioning of Industrial Control Systems. You will also assist in final testing of new products and provide feedback on user documentation when necessary. This position requires a strong background in controls systems, the ability to read and interpret engineering drawings and schematics, and excellent communication skills. You will be expected to manage customer problems and recommend changes or upgrades to customer controls, while leading a team of support engineers to ensure customer satisfaction and product excellence.