Technical Product Manager Lead

$120,550 - $230,400/Yr

USAA - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

10,001+ employees

Credit Intermediation and Related Activities

About the position

At USAA, we are on a mission to facilitate the financial security of millions of U.S. military members and their families. We are seeking a dedicated Technical Product Manager Lead for the Analytics Enablement team within Marketing Data & Analytics. This role is critical in leading Paid Media data management and tools that support marketing measurement, including Marketing Mix Modeling (MMM), Multi-Touch Attribution (MTA), and Line of Credit (LOC) analysis. The Analytics Enablement team's vision is to ensure that USAA's Marketing organization has industry-leading marketing measurement by blending data, technology, and analytics to enable timely optimization decisions for in-market campaigns, maximizing return on marketing investment and supporting marketing line of business teams throughout the marketing lifecycle. The Technical Product Manager Lead will have a deep understanding of both the business and the correlated technology domains. This individual will facilitate the creation of data-driven business and technology strategies to achieve operational objectives and influence cross-functional teams to ensure alignment between business and technology objectives. Responsibilities include leading the identification and monitoring of Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks, collaborating with cross-functional teams to identify dependencies impacting strategic roadmaps, and overseeing changes to the platform environment while communicating API capabilities for strategic integration purposes. In this role, you will prepare data-driven presentations and other forms of communication to clearly convey prioritization discussions, product backlog, and releases. You will consistently provide guidance and mentoring to team members and act as an escalation point to ensure issues are resolved. Additionally, you will ensure that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Responsibilities

• Leads the identification and monitoring of Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.
• Leads business and IT teams through the analysis of industry technical solutions to recommend, develop, define, and implement technology solutions that align to strategic objectives.
• Collaborates with cross-functional teams to identify dependencies that impact strategic roadmaps.
• Works with IT to understand industry technical solutions to drive build vs. buy recommendations.
• Leads product/capability solution sessions.
• Oversees changes to platform environment and communicates API capabilities for strategic integration purposes.
• Leads collaboration with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.
• Prepares data driven presentations and other forms of communication to clearly communicate prioritization discussions, and product backlog and releases.
• Consistently provides guidance and mentoring to team members and acts as an escalation point to ensure issues are resolved.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.
• 8 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.
• Demonstrated ability taking a concept from ideation to launch.
• Extensive experience in technical program/product management gathering requirements, finding system efficiencies, and recommending solutions across cross-functional areas.
• Proven ability to leverage existing data and implement new attributes so that decisions are data-driven while still balancing product quality and speed-to-market.
• Deep knowledge of business domain laws and regulations.
• Expert knowledge of Project Management/agile scrum process and agile product owner role.
• Expert knowledge in Business Case and CBA development related to both revenue driving and expense saving benefits.
• Expert ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.
• Excellent communication and presentation skills and demonstrated leadership and ability to influence peers and leaders without formal authority.

Nice-to-haves

• Demonstrated ownership to create, manage, and drive measurement strategies, technology integrations, and business roadmaps.
• Expertise in Agency/Paid Media data management and data hygiene with media budgets of at least $200M.
• Strong influencing and people leadership skills to prioritize multiple/competing Stakeholder requests and liaison with IT teams to deliver tech builds for analytical capabilities.
• Proven ability to manage IT investments to include business case development, statements of work, managing budget, vendor contracts, and governance routines to ensure compliant environment.
• Preferred experience with applications/technologies (Clarity, Jira, JWM, Snowflake, Adverity, S3, Adobe Campaign, Pega).

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance for professional goals.