Technical Product Manager Lead

$120,550 - $230,400/Yr

USAA - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

10,001+ employees

Credit Intermediation and Related Activities

About the position

At USAA, we are on a mission to facilitate the financial security of millions of U.S. military members and their families. We are seeking a dedicated Technical Product Manager Lead for the Analytics Enablement team within Marketing Data & Analytics. This role is critical in leading tools that support marketing measurement, ensuring that our Marketing organization has industry-leading marketing measurement by blending data, technology, and analytics. The Technical Product Manager will facilitate the creation of data-driven business and technology strategies to achieve operational objectives and influence cross-functional teams to ensure alignment with clear action plans to deliver solutions. This position requires a deep understanding of both business and technology domains, as well as the ability to assist the business in identifying and managing risks, performance issues, and controls related to their domain. The role also involves setting context and goals with project teams and monitoring systems on a recurring basis. The Analytics Enablement team's vision is to enable timely optimization decisions for in-market campaigns, maximizing return on marketing investment and supporting marketing line of business teams throughout the marketing lifecycle. The Technical Product Manager will lead the identification and monitoring of Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks, collaborate with cross-functional teams to identify dependencies impacting strategic roadmaps, and oversee changes to the platform environment. This position requires excellent communication and presentation skills, as well as the ability to mentor team members and ensure issues are resolved effectively. In this role, you will be responsible for preparing data-driven presentations and other forms of communication to clearly convey prioritization discussions, product backlog, and releases. You will also ensure that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Responsibilities

• Leads the identification and monitoring of Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.
• Leads business and IT teams through the analysis of industry technical solutions to recommend, develop, define, and implement technology solutions that align to strategic objectives.
• Collaborates with cross-functional teams to identify dependencies that impact strategic roadmaps.
• Works with IT to understand industry technical solutions to drive build vs. buy recommendations.
• Leads product/capability solution sessions.
• Oversees changes to platform environment and communicates API capabilities for strategic integration purposes.
• Leads collaboration with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.
• Prepares data driven presentations and other forms of communication to clearly communicate prioritization discussions, and product backlog and releases.
• Consistently provides guidance and mentoring to team members and acts as an escalation point to ensure issues are resolved.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.
• 8 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.
• Demonstrated ability taking a concept from ideation to launch.
• Extensive experience in technical program/product management gathering requirements, finding system efficiencies, and recommending solutions across cross-functional areas.
• Proven ability to leverage existing data and implement new attributes so that decisions are data-driven while still balancing product quality and speed-to-market.
• Deep knowledge of business domain laws and regulations.
• Expert knowledge of Project Management/agile scrum process and agile product owner role.
• Expert knowledge in Business Case and CBA development related to both revenue driving and expense saving benefits.
• Expert ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.
• Excellent communication and presentation skills and demonstrated leadership and ability to influence peers and leaders without formal authority.

Nice-to-haves

• Strong influencing skills to gather and prioritize Stakeholder prioritization requirements.
• Expertise in Identifying data requirements for all new tech builds.
• Responsibility to ensure integration with reporting / modeling capabilities.
• Demonstrated leader to create and drive Marketing Measurement strategy, unified integrations and roadmaps.
• Proven ability to develop benefit methodology of tech builds.
• Strong people leadership skills and IT Program Management.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance for professional goals.