technical product manager - Software Asset Management-ServiceNow

$109,900 - $194,100/Yr

Starbucks - Seattle, WA

Part-time,Full-time - Mid Level

Remote - Seattle, WA

Food Services and Drinking Places

About the position

The Technical Product Manager for Software Asset Management at Starbucks plays a crucial role in leading the development of product roadmaps and strategies within the asset management space. This position requires a collaborative individual with technical expertise and a passion for creating engaging user experiences. The role focuses on managing relationships with software vendors, ensuring compliance with licensing agreements, and optimizing software asset management processes using ServiceNow ITAM capabilities.

Responsibilities

• Interact directly with stakeholders to understand business challenges and opportunities, translating to technical requirements and product solutions.
• Create and maintain product roadmap and strategies, balancing business and technical objectives to define priorities for the team.
• Own and manage backlog, including agile records where you will document requirements and acceptance criteria to support the delivery of features and stories.
• Work with architecture and engineering to align on feature solutions, sizing, and delivery planning.
• Identify and document technical feasibility, tradeoffs, risks, dependencies, and constraints of features with support from neighboring technology teams as needed.
• Be technically adept in end-to-end system architecture.
• Create data flows and functional and technical specifications as needed.
• Drive optimization and process improvements between product, design, and development teams.
• Understand ServiceNow features and industry trends, proposing innovative solutions that may improve business experience or value.
• Measure feature success post-deployment and feed insights back to the team and business partners.
• Have a deep understanding of ServiceNow ITAM Software Asset Management capability including software models, business rules, workflows, and dashboard reporting.
• Collaborate with stakeholders to facilitate tracking software asset costs and identify opportunities for cost savings or optimization.
• Lead initiatives to continuously improve SAM processes, tools, and methodologies, leveraging automation and advanced analytics where applicable.

Requirements

• Bachelor's degree or equivalent experience in a related field.
• 5 years of experience in software deployment and analytics.
• 5 years of experience working with design and engineering to deliver customer-facing features.
• 5 years of hands-on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced environment.
• 7+ years of industry experience in a technology environment with a record of successfully delivering complex products.

Nice-to-haves

• Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.
• Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Strong verbal and written communication skills.
• Ability to balance multiple priorities and meet deadlines.
• Strong knowledge of agile development practices, methodologies, and tools.

Benefits

• Health insurance
• Paid time off
• 100% tuition coverage through Starbucks College Achievement Plan
• Flexible scheduling
• Stock & savings programs like Bean Stock