Technical Product Manager, Sortation Solutions

Amazon - North Reading, MA

Full-time - Mid Level

North Reading, MA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Product Manager for Sortation Solutions at Amazon Robotics is responsible for leading the development and management of integrated product solutions focused on package and container sortation. This role involves strategic planning, financial analysis, and collaboration with cross-functional teams to enhance customer experiences through innovative product offerings. The position requires a strong customer-facing approach and the ability to build relationships with various stakeholders to ensure successful product lifecycle management.

Responsibilities

• Serve as the Voice of the Customer for the product line throughout its life cycle from initial concept creation to launch, and subsequent support of the product.
• Identify new product opportunities by evaluating the business and competitive landscape, understanding customer needs and value drivers.
• Write business and product requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams.
• Participate as a member of the core team during development, including research, requirements definition, metrics analysis, implementation, testing, and launch efforts.
• Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
• Measure and analyze existing products for opportunities to innovate and improve, providing additional benefits to customers.
• Present confidently to Amazon senior management as well as other large audiences.

Requirements

• 5+ years of customer-facing product development and product management experience.
• Experience in defining, launching, and optimizing product and services experience.
• Knowledge of agile product development and life-cycle management process.
• Experience leading cross-functional teams to deliver products and online services on tight deadlines.

Nice-to-haves

• Experience in robotics or software development environments.
• Strong analytical skills and experience with metrics analysis.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance