Technical Product Manager, Support Systems, YouTube

$171,000 - $257,000/Yr

YouTube - New York, NY

Full-time - Senior

New York, NY

Broadcasting and Content Providers

About the position

The Technical Product Manager for Support Systems at YouTube will lead the design and development of innovative products that enhance user experience across the YouTube Support ecosystem. This role focuses on integrating Artificial Intelligence (AI) and Machine Learning (ML) into product development to improve efficiency and user satisfaction. The manager will work closely with engineering teams and executive partners to develop long-term strategies and roadmaps that align with user needs and business goals.

Responsibilities

• Structure and lead the design and development of products, advocating for the incorporation of AI/ML into product development.
• Develop and own customer support product goals, translating them into a prioritized product backlog.
• Partner with Engineering teams to create detailed systems design and ensure effective testing, launching, and adoption of releases.
• Communicate with executive business partners and influence Business Technology leadership regarding AI/ML investments.
• Execute successful releases by providing comprehensive documentation, training, troubleshooting, and support.

Requirements

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in solution engineering or architecture.
• 5 years of experience managing internal or external partners or customers.
• 3 years of experience writing code in programming languages such as Python or Java.
• 2 years of experience in people management in product management or technical solutions delivery.
• Experience working with AI/ML teams or products.

Nice-to-haves

• Experience designing technology solutions to business needs and leading engineers to implement those solutions.
• Experience integrating internal systems and defining data architecture.
• Experience drawing insights from large data sets using SQL.
• Experience with design thinking, design sprints, or experiment creation methods.
• Experience with emerging AI technologies and Machine Learning.

Benefits

• Competitive salary range of $171,000 - $257,000 plus bonus and equity.
• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and continued education.