Technical Product Manager

Ztek Consulting - Atlanta, GA

Full-time

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

The Technical Product Manager will play a crucial role in transforming the food and beverage experience for customers by developing a comprehensive product catalog and managing the product lifecycle. This position requires a blend of business acumen, technical skills, and Agile product ownership experience to drive the vision and development of innovative solutions that enhance customer satisfaction and operational efficiency.

Responsibilities

• Develop a product catalog that includes all items used by Onboard Service Product Teams, including food, beverages, and assets.
• Work with other Enterprise teams to create a seamless process for supporting customer and operational systems.
• Drive the vision and development of an industry-leading food and beverage experience for customers.
• Manage all aspects of developing a foundational back-end system to support the employee-to-customer user experience and design.
• Define a development plan, prioritize work, and support execution of catering transformation across In Flight, Commercial, and IT.
• Create user stories to support the product lifecycle for several operational teams and drive functional requirements and documentation.
• Own the development of the product roadmap and prioritize features for development work with the IT Technical Product Owner.
• Participate in daily Scrum ceremonies with IT, vendors, and business counterparts to score backlog items based on potential impact and strategic fit.
• Define success criteria and metrics for new products/releases and perform post-implementation analysis.
• Communicate and coordinate with key stakeholders across the organization to share priorities, product roadmap, and key learnings.

Requirements

• Bachelor's degree or 3-5 years of relevant work experience.
• At least 3 years of previous experience gathering requirements from stakeholders.
• Self-motivated, intellectually curious, and results-oriented, capable of meeting or exceeding deadlines.
• Strong attention to detail and ability to manage multiple requests with varying timelines.
• Strong written and oral communication skills.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).

Nice-to-haves

• Bachelor's degree in Technology, Business, or Management Information Systems.
• 3-5 years of working Agile product owner experience with prior experience leading or developing others in Agile methodology.
• Experience working in an Agile environment and writing features and user stories.
• Working knowledge of tools like Agility One (VersionOne).
• Experience in at least one commercial or operations function such as In Flight, Reservations, Airport Customer Service, Digital, or Sales.