State Employees' Credit Union - Raleigh, NC
posted about 2 months ago
The Technical Product Manager (TPM) plays a crucial role in the success of a product or product group within the organization. This position is centered around the philosophy of 'People Helping People,' which aligns with the credit union's mission. The TPM is responsible for the discovery and delivery of features, upgrades, and general releases that address business problems and meet objectives. This includes resolving issues presented by leadership in a way that ensures the solutions are valuable, usable, feasible, and viable. The TPM must maintain a functional and efficient product backlog, utilizing approved management tools while conducting frequent testing and risk analysis to ensure product integrity and alignment with business goals. In this role, the TPM will engage in product discovery by conducting research with relevant user groups, subject matter experts (SMEs), vendors, and business stakeholders. This research is essential for creating team initiatives that prototype and test potential solutions to identified business challenges. The TPM will also coordinate with various business lines to successfully test and deploy products and features, ensuring alignment with operational demands and timelines. Collaboration is key for the TPM, as they will present product roadmaps, discovery analyses, retrospectives, and operational guidance to teams, leadership, engineering, and other stakeholders. The TPM is expected to develop a user-centric product vision that outlines a 3-10 year strategy, leveraging emerging technologies and predicting customer demand while aligning with the operational vision. Additionally, the TPM will be responsible for developing and maintaining an outcome-based product roadmap that aligns with user needs and relevant business drivers. Security and compliance are paramount in this role, as the TPM must ensure that applications meet industry standards and regulations. This includes the governance of the Software Development Life Cycle (SDLC) and other departmental policies. The TPM will also work with virtual teams on incident management, conducting root cause analyses and implementing preventative measures to minimize future incidents. Furthermore, the TPM will develop and maintain disaster recovery plans to mitigate downtime and data loss, while staying updated on emerging technologies and best practices in application support, cloud computing, and DevOps to drive innovation within the team.