Technical Product (Offering) Manager

Vertiv - Dover, OH

Full-time - Mid Level

Dover, OH

10,001+ employees

Wholesale Trade Agents and Brokers

About the position

The Technical Product (Offering) Manager at Vertiv Corporation is responsible for defining and maintaining the Rack PDU portfolios for data center infrastructure connectivity solutions. This role involves collaboration with internal and external customers, prioritizing feature backlogs using Agile techniques, and creating technical Market Requirement Documents (MRDs) to communicate market needs to engineering teams. The position requires a blend of technical proficiency, program management skills, and strong interpersonal abilities.

Responsibilities

• Collaborate with other engineering groups, team leads, and product management to design, document, develop, and maintain embedded software solutions to meet customer needs.
• Define, develop, and administer customer facing product evaluation programs.
• Provide on-site critical customer consultations when required.
• Create and maintain Product Documentation including user manuals, quick start guides, and technical documentation. Provide support to regionalize documents as needed.
• Experience with Agile/Scrum process. WSJF experience for backlog prioritization.
• Project Sponsor and interface with Project Management team to approve change requests.
• Analyze competitor products, documenting strengths, and deficiencies in core functionality.
• Skilled at documenting and troubleshooting using appropriate tools and techniques (JIRA, GitLab, Smartsheet).

Requirements

• BS in Computer Science, Computer Engineering, Electrical Engineering, or related technical discipline with 8+ years of professional engineering experience in designing, developing, analyzing networking products.
• Knowledge of product development life cycle is desirable.
• Demonstrated leadership skill of leading discussion, summarizing key points and action items.
• Knowledge of Gitlab/JIRA and bug/defect tracking tools is a plus.
• Strong knowledge of relevant customer segments.
• Technical expertise to translate customer needs/pain points to solutions.
• Strong written/oral communication, especially in communicating customer needs.
• Strong relationship management skills.
• Excellent time management skills.
• Strong research and analytical skills.
• Effectively communicates technical information and complex ideas to technically diverse audiences.