Technical Product/Program Manager

ZealHire.com - Englewood, CO

Full-time

Hybrid - Englewood, CO

About the position

The Technical Product/Program Manager will be responsible for defining and executing the WiFi product roadmap, focusing on next-generation WiFi standards and emerging technologies. This role involves overseeing technical design, managing cross-functional teams, and optimizing customer experience through data analytics. The position requires collaboration with various stakeholders to ensure product alignment with organizational goals and industry standards.

Responsibilities

• Define and execute the WiFi product roadmap, focusing on next-generation WiFi standards and emerging technologies.
• Conduct market research and competitive analysis to identify customer needs and emerging trends in WiFi and wireless connectivity.
• Partner with business stakeholders to align WiFi product strategy with the organization's broader goals, customer expectations, and technology roadmap.
• Oversee the technical design, testing, and implementation of WiFi products, including radios operating in the 2.4 GHz, 5 GHz, and 6 GHz bands.
• Collaborate with engineering teams to integrate advanced features and ensure seamless interoperability across various devices and platforms.
• Ensure products meet industry standards and regulatory requirements, focusing on performance, security, and reliability.
• Lead cross-functional teams to ensure timely product launches.
• Create and manage project timelines, deliverables, and resources to drive projects through the product lifecycle stages.
• Act as the main point of contact between technical teams and non-technical stakeholders, translating complex technical information into clear, actionable business insights.
• Use data analytics to monitor product performance, customer feedback, and network metrics to identify areas for improvement.
• Define KPIs and analyze WiFi usage data to ensure products meet performance standards and deliver a best-in-class customer experience.
• Manage troubleshooting, customer support, and continuous improvement processes to maintain high product quality.
• Collaborate with vendors and technology partners to integrate new features, hardware components, and software updates.
• Oversee third-party partnerships, ensuring all integrations and developments align with Charter's quality and performance standards.

Requirements

• Bachelor's Degree in Electrical Engineering, Computer Science, Telecommunications Engineering, Networking, or a similar discipline.
• 5+ years as a technical program manager or product manager within telecommunications, WiFi technologies, or network services.
• Extensive knowledge of 2.4GHz and 5GHz WiFi frequencies.
• Hands-on experience with WiFi protocols (802.11a/b/g/n/ac/ax, WiFi 6/6E, and emerging WiFi 7), radio frequencies, and wireless security standards (WPA2, WPA3).
• Deep understanding of RF Fundamentals, WiFi standards, and wireless networking technologies.
• Familiarity with data analytics, performance monitoring tools, and customer experience metrics.
• Proficiency in JIRA, Sharepoint, and MS Office.
• Excellent Communication skills and the ability to explain technical information to a non-technical audience.
• Must be able to fluently read, write, and speak in English.

Nice-to-haves

• Experience in an Agile environment is desired.
• Certifications such as a CWNP, CWNA, CWAP, CCNA, CCNP, and/or PMP are desired.