Viant - Irvine, CA
posted 3 months ago
As a Technical Product Success Manager at Viant, you will play a pivotal role in ensuring the success of our technical products by leveraging your strong customer support background and expertise in scaling programs. Your primary focus will be on optimizing our support processes to enhance customer satisfaction and retention while reducing the number of support tickets. You will work closely with various teams, including Cloud Reliability, Runtime, and Platform teams, as well as Programmatic Account Specialists, to deliver exceptional customer experiences. In your day-to-day responsibilities, you will lead efforts to drive customer satisfaction and retention by utilizing your expertise in scaling programs. You will collaborate with leaders from different teams to align support strategies and improve product performance. Your technical knowledge will be essential in understanding and translating customer requirements and challenges to our engineering teams. Additionally, you will gather customer feedback and provide valuable input to the product development process based on customer needs and requirements. Monitoring key performance indicators (KPIs) will also be a critical part of your role, as you will measure and improve the success of our technical products. This position requires a proactive problem solver with a customer-centric approach and a strong track record of delivering successful customer outcomes. You will need to be proficient in analyzing data and using insights to drive process improvements and enhance product performance. Excellent communication and leadership skills are essential to drive the success of our technical products, and proficiency in Excel and SQL will be necessary to perform your duties effectively.