Technical Product Support (CSR)

Equifax - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

Credit Intermediation and Related Activities

About the position

The Technical Product Support Specialist at Equifax plays a crucial role in assisting both external and internal clients with inquiries and issues related to various Equifax applications and services. This position is entirely onsite at the Maryland Heights Customer Service Center and involves responding to requests through multiple communication channels, including video, telephone, chat, and written correspondence. The specialist is expected to meet specific performance metrics while providing exceptional support to clients.

Responsibilities

• Responds to telephone, chat, and written requests, investigating and resolving issues or tracking progress through resolution.
• Conducts video sessions as required for Equifax applications and services.
• Consistently meets metrics for call handling, detailed documentation, case closure, and adherence.

Requirements

• High School diploma or GED.
• Well versed in client communications, both verbally and in writing.
• 6+ months experience working with Windows and Google-based applications, file structures, editors, and cloud applications such as Portal and file transfer methods.

Nice-to-haves

• Working knowledge of Google email, drive, and chat.
• Knowledge of Sales Force, including creating, documenting, and closing cases and tasks.
• Familiarity with live calls, chats, and video sessions in a fast-paced environment.

Benefits

• Comprehensive compensation and healthcare packages.
• 401k matching.
• Paid time off.
• Organizational growth potential through an online learning platform with guided career tracks.