Trane Technologies - Pueblo, CO
posted 4 months ago
At Trane Technologies, we are committed to creating innovative climate solutions that address the challenges of sustainability in buildings, homes, and transportation. As a Technical Product Support Engineer, you will play a crucial role in ensuring the quality of our products, specifically focusing on our Centrifugal and Rotary Screw chillers. This remote position will serve as the primary point of contact for strategic customers regarding all quality-related efforts. You will collaborate closely with various stakeholders, including Strategic Account Managers, Area Service Managers, Operations leadership, and Technical Service teams, to meet and exceed customer expectations. Your responsibilities will include providing expert knowledge and consultation to develop HVAC system solutions tailored to customer needs, which will involve financial and performance considerations. You will consistently assess customer needs and market opportunities, coordinating acquisition teams as necessary to address specific projects. Additionally, you will assist customers with technical inquiries related to HVAC systems and Trane products, while also identifying quality issues that may affect targeted customers. Working with the quality departments of strategic customers, you will help devise plans to mitigate any potential impacts. Establishing strong peer relationships with key individuals from Strategic Accounts and within the company is essential. You will conduct regular account reviews with sales offices and customers to strategize business growth and work internally with our Engineering to Order (ETO) team to create products and systems that facilitate new business penetration. This role may require domestic and international travel to customer locations, with travel expectations of up to 10%. You will also provide on-site support as necessary to meet the expectations of our strategic customers.