Digilock-posted about 1 year ago
$52,000 - $56,160/Yr
Full-time • Entry Level
Petaluma, CA
Personal and Laundry Services
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The Technical Product Support Specialist at Digilock is responsible for delivering exceptional customer service through various communication channels, including phone, chat, and email. This role involves troubleshooting basic technical issues, managing case records, and ensuring customer satisfaction by meeting key performance indicators (KPIs). The specialist will also provide preventive maintenance advice and escalate complex issues to higher-level support, all while maintaining a strong understanding of the company's products and services.
