Woolpert - Dayton, OH
posted about 1 month ago
The Technical Product Support Technician I at Woolpert, Inc. is responsible for providing software support to clients of the Data Cloud Solutions (DCS) team. This role involves becoming an expert in the company's products, user experience, configurations, and workflows. The technician will handle initial ticket investigations, gather information, document issues, and resolve or escalate complex problems while ensuring adherence to service level agreements. The position requires daily monitoring of client environments and collaboration with senior support members.