Technical Program Manager -Academic Year Part Time (AYPT) 2024-2025

About the position

Lexmark is offering a part-time internship opportunity for a Technical Program Manager (TPM) within the Americas Professional Services and Global Practices Organization. This role is designed for students eager to gain hands-on experience in project management while supporting customer-focused initiatives. The TPM will promote communication and teamwork, support pre-sales project activities, and lead project implementation.

Responsibilities

• Submit timecards promptly.
• Create and/or provide input on documentation and processes.
• Aid in providing budgetary estimates, proposals, and quotes to internal and external stakeholders upon request.
• Collaborate with the Contracts Manager for evaluation and production agreements.
• Contribute to initiating Microsoft Dynamics opportunities for Closed/Won invoicing procedures.
• Assign Technical Program Managers (TPM) and request Technical Integration Specialists (TIS) to projects.
• Facilitate internal knowledge transfer between Solution Architects (SA) and TIS.
• Participate and provide assistance in customer project kickoff meetings, including documenting minutes.
• Assist TIS in organizing technical meetings as required.
• Collaborate and develop project plans/schedules with the assigned TIS.
• Conduct/Assist internal and external weekly/biweekly project status meetings and provide updates/documentation in the associated Dynamics project.
• Manage and document issues and risks with TIS and the customer.
• Update the project plan as it progresses and drive them to completion, obtaining customer sign-off for closure activities.
• Review and input contract-specific data in Position Asset.
• Submit/assist and manage the Position Asset for review and approval by the customer support team (TSC).
• Assist/participate in final communication with customers regarding steady-state transition.
• Provide assistance in preparing necessary documentation to customers for steady-state transition.
• Assist in completing closeout procedures in Dynamics.
• Offer support to the Global Business Services (GBS) Team on Subscription/Software Maintenance and Support (aka SMSA) Annuities.

Requirements

• Currently pursuing a degree or certification in a relevant field.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office suite and applications, including Word, Excel, PowerPoint, SharePoint, Visio, Project, and Dynamics.
• Strong written and verbal communication skills.
• Ability to work effectively in a team environment.
• Enthusiasm for learning and willingness to take on new challenges.

Nice-to-haves

• Prior exposure to project management concepts.
• Familiarity with customer-facing interactions.
• Basic understanding of sales engagement processes.

Benefits

• Hands-on experience in project management.
• Opportunity to develop valuable skills in a global technology leader.