Technical Program Manager, Contributor Success

About the position

Scale’s Generative AI business unit is currently seeing historic levels of growth. As a Technical Program Manager on the Contributor Success team, you will lead initiatives that drive satisfaction and retention from the business’s highest value AI trainers (contributors). As a TPM you will work with cross-functional teams like product, finance, contributor support, and delivery operations. The ideal TPM should have a strong entrepreneurial mindset, be comfortable getting into the weeds, and be excited about intense work that impacts thousands of highly intellectual contributors worldwide.

Responsibilities

• Own key aspects of our retention program focused on the highest value and demanding contributors
• Understand contributor pain points and needs and design features of the program to address them
• Build analytics to make data-driven decisions
• Train, coach, and manage dynamic and global teams
• Run tests to optimize the performance of the program
• Partner with diverse stakeholders (Engineering + Product + Ops + Finance + Support) to deliver an A-Class experience to users
• Design and run complex workflows from our retention program
• Expand the program while keeping high standards

Requirements

• Strong technical background (a degree in engineering or computer science is ideal, and at minimum, the role requires the ability to do data analytics using SQL or Python)
• 2+ years of experience leading a team, developing product or operational processes, or as an SWE
• Strong problem solving capabilities (experience working on operational challenges is a plus) - ability to come up with creative solutions to complex, ambiguous operational problems
• Entrepreneurial experience and mindset - you are excited about building things from scratch and are able to identify issues and execute quickly
• Experience managing large scale workforces and/or retention programs

Benefits

• Comprehensive health, dental and vision coverage
• Retirement benefits
• Learning and development stipend
• Generous PTO
• Commuter stipend (may be eligible)