Technical Program Manager Hardware Quality

About the position

We are a close-knit team focused on hardware quality and failure analysis, within a larger hardware engineering organization which designs Cisco Silicon-One-based high-end networking hardware with market-leading capacity for core, peering, and data center interconnect. The Common Hardware Group (CHG) delivers the silicon, optics, and hardware platforms for Cisco's core Switching, Routing, and Wireless products. We design the networking hardware for Enterprises and Service Providers of various sizes, the Public Sector, and Non-Profit Organizations across the world. Cisco Silicon One (#CiscoSiliconOne) is the only unifying silicon architecture in the market that enables customers to deploy the best-of-breed silicon from Top of Rack (TOR) switches all the way through web scale data centers and across service provider, enterprise networks, and data centers with a fully unified routing and switching portfolio.

Responsibilities

• Drive and track tasks related to Hardware Quality and Engineering Field Failure Analysis including implementation of cross-functional closed-loop corrective actions.
• Facilitate hardware engineering support to customer-facing and support groups and collaborate with development and validation teams, manufacturing, and vendors as needed.
• Co-ordinate the engagement between engineering failure analysis, hardware and cross-functional teams to support the fixing and root-cause analysis of hardware issues.
• Facilitate communication and creative problem-solving to identify root causes of customer issues, categorize failures, and support the generation and implementation of corrective measures.

Requirements

• Bachelor's or Associate or equivalent qualification in Engineering or Engineering Methodologies
• 8+ years of relevant experience in hardware development and/or hardware development program management
• 4+ years experience as a Program Manager within a technology company
• Experience in managing teams and/or managing technical programs or processes

Nice-to-haves

• Experience in hardware engineering in the networking equipment industry
• Experience leading or Program managing hardware projects and programs, with an understanding of the end-to-end product lifecycle from concept to production release and product-sustaining
• Experience working with customer-facing teams and field issues on hardware products
• Experience working with ODMs and vendors

Benefits

• Quality medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Short and long-term disability coverage
• Basic life insurance
• Numerous wellbeing offerings
• Up to twelve paid holidays per calendar year
• Floating holiday
• Birthday day off
• Vacation time off for non-exempt new hires
• Flexible Vacation Time Off policy for exempt new hires
• Sick Time Off policy
• Paid time away for critical or emergency issues
• Additional paid time to volunteer and give back to the community