Technical Program Manager - IT Project Portfolio

$83,000 - $97,000/Yr

ACV Auctions - Buffalo, NY

Full-time - Mid Level

Buffalo, NY

Merchant Wholesalers, Durable Goods

About the position

The Technical Program Manager - IT Project Portfolio at ACV is responsible for overseeing the delivery and management of technology and security projects. This role requires a self-starting individual with a strong background in IT project and program management, focusing on developing project plans, managing dependencies, and ensuring effective communication with stakeholders. The position emphasizes a collaborative atmosphere and a commitment to enhancing the customer experience through innovative technology solutions.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Oversee the end-to-end management of assigned projects within the Enterprise Technology portfolio, focusing on Security projects.
• Provide scrum leadership for agile projects, ensuring ceremonies are conducted and documented appropriately.
• Partner with project and agile teams to analyze, plan, and develop requirements and standards for scheduled projects or sprints.
• Create project plans, identify constraints, dependencies, and risks, and provide mitigation plans.
• Execute sprint planning and sprint reviews with agile teams.
• Manage scope expectations and evaluate business priorities to balance resources and projects efficiently.
• Facilitate the capture and reporting of sprint or project progress and escalate questions or challenges using Jira.
• Maintain project documentation in relevant project management systems and tools.
• Organize and participate in stakeholder meetings and cross-team communication.
• Define clear deliverables, roles, and responsibilities for resources required for specific projects or initiatives.
• Prepare presentation materials for meetings, ideally leveraging automation provided by Jira.
• Identify and communicate project critical paths.
• Ensure projects adhere to frameworks and maintain appropriate documentation.
• Assess project risks and issues and provide solutions where applicable.
• Manage stakeholder views towards the best solution.
• Perform additional duties as assigned.

Requirements

• Bachelor's degree or higher in computer science, engineering, or a related field.
• 5+ years' experience in project/program management and agile delivery in a related technology field.
• PMP and/or Scrum/Agile certification preferred.
• Demonstrated comprehension of Project Management and Agile Management processes, strategies, and methodologies.
• Experience with scheduling and project management software, specifically Jira.
• Excellent time management, organizational, and administrative skills.
• Experience coordinating multiple concurrent project schedules.
• Experience supporting cross-functional teams.
• Ability to visualize and understand complex processes and systems, identify points of failure, and implement process improvements.
• Familiarity with ITIL standards and IT Security compliance standards and practices.
• Excellent written and verbal communication skills.
• Ability to present and discuss technical information effectively with stakeholders.

Nice-to-haves

• Experience in the automotive industry or technology sector.
• Knowledge of additional project management tools and methodologies.

Benefits

• Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck.
• Company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, and voting leave.
• Employee Stock Purchase Program with opportunities to earn stock in the Company.
• Retirement planning through the Company's 401(k).