Technical Program Manager - M365

Seacoast National Bank - Winter Garden, FL

Winter Garden, FL

Credit Intermediation and Related Activities

About the position

The Technical Program Manager - M365 is responsible for the design, implementation and ongoing support for the enterprise cloud productivity platforms, which includes voice systems, Microsoft 365 productivity suite, and other cloud-based software technologies. This role will focus on proactive management, configuration, and troubleshooting hands-on and in partnership with vendors of Microsoft 365 services across all relevant modules to ensure seamless user experiences and optimal performance.

Responsibilities

• Lead the planning and execution of cloud-based solutions, features and functionality to meet business needs, ensuring alignment with organizational goals.
• Stay updated on M365 updates, new features, and enhancements. Recommend and implement improvements to optimize the use of M365 services.
• Prepare project plans, schedules, resource, and financial and license usage estimates. Manage large-scale infrastructure projects from inception to completion.
• Provide hands-on configuration, management, and troubleshooting of M365 services. Oversee implementations, including setting schedules and managing change.
• Develop roadmaps and identify emerging technologies and current M365 suite features to meet business requirements. Research and implement new technologies and practices.
• Maintain documentation, technical schematics, and equipment configurations for proper record-keeping and recovery purposes. Ensure compliance with best practices and organizational policies.
• Manage vendor relationships and the technology evaluation process to ensure the best solutions are selected and implemented.
• Resolve and escalate where needed both Level 2 and Level 3 incidents and requests, ensuring minimal disruption to business operations. Prepare end-user and organization-wide communications related to technology.
• Design recovery and resiliency solutions, participating in Disaster Recovery exercises to ensure business continuity.
• Recommend and implement continuous improvement, process improvement, and automation to drive efficiencies.

Requirements

• Bachelor's degree in Computer Science or Engineering or equivalent work experience.
• 7+ years of experience working with Microsoft 365 services.
• Advanced knowledge and/or administration experience for Microsoft 365 product suite, Teams, SharePoint Online, Exchange Online, Power Platform including Power BI.
• Demonstrated expertise managing programs, projects, and communicating effectively with technical and non-technical users.
• Product management skillset and experience preferred.
• Expertise in end-user product management and customer experience including incident management and complex communication from executive level to engineer.
• Experience in vendor management, technology due diligence and evaluation.
• Proven ability to work in a complex, fast-paced and sometimes ambiguous environment.
• Strong analytical and problem-solving skills.
• Working knowledge of Active Directory, DNS, DHCP, Group Policy and supporting infrastructure technologies.
• Ability to work on-call or non-standard business hours as needed.
• Working knowledge or Industry certifications preferred (PMP, ITIL, Microsoft).