Technical Program Manager, Payment Operations

About the position

DailyPay is seeking an experienced Technical Program Manager to join our Payment & Risk Operations team. You will be responsible for driving operational excellence across the organization, creating robust, scalable processes that are highly efficient and resilient. You will audit operational processes across the business, and create documentation which includes flow charts, identified gaps (technical and non technical) and efficiency opportunities. You will define and deliver a roadmap of controls required to mitigate these gaps, which may include updated tools, workflow automation, and business continuity mitigations. You will work cross functionally across Product, Engineering and Go To Market teams to resolve blockers and execute. You are data driven, and will leverage analytics to identify which processes and controls are most impactful to the business to inform prioritization and decision making. You will define critical operational metrics and communicate results to senior leadership. You will manage relationships across all teams and levels, driving consensus, aligning on expectations, presenting plans, and most importantly delivering results. This role will report to the Director of Operational Transformation.

Responsibilities

• Deeply understand the operational processes across the business, including internal workflows, handoff points, and dependent technical systems
• Own process documentation, business continuity plans, and updates to formalized standard operating procedures to ensure continuous improvement
• Engage cross functionally across technical and non technical teams including Product, Engineering, IT, Sales and Finance to build alignment and drive consensus
• Have excellent analytical, presentation, and communication skills, with an ability to influence across all levels
• Seamless in your ability to transition from strategic, high level thinking to understanding and documenting the granular details
• Draw inferences and conclusions from data, identifying trends and anomalies. You raise awareness of business impacting issues and push for short and long term mitigations
• Own the design, collection, tracking and reporting of key operational metrics

Requirements

• 5 years of experience as a technical product or program manager
• A strong track record of delivering complex, transformative process improvements including workflow automations which have delivered quantifiable operational impact
• Experience operating autonomously across multiple teams and functions, demonstrating critical thinking and thought leadership
• Experience working with SaaS and business intelligence tools (e.g. Salesforce, Tableau, Metabase) to drive operational scalability
• Proven ability to draft well written, detailed documentation accounting for ambiguity, dependencies, and complexity that can be presented to senior executives
• Strong track record of managing multiple projects and programs, ability to multi-task in a fast paced, changing and ambiguous environment
• Deep problem solving and analytical experience in Finance, Incident Management, Compliance and Risk is a plus

Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match