UKG - Weston, FL
posted 2 months ago
The Technical Program Manager for Product Operations at UKG will play a pivotal role in the Value Stream Acceleration Services team, which is part of the Engineering, Product, Innovation, and Cloud (EPIC) organization. This team is dedicated to managing a portfolio of value streams that contribute to an enterprise SaaS product, with the primary goal of accelerating the delivery of value to customers. The team comprises highly skilled practitioners who collaborate to ensure that these value streams deliver maximum value, driving innovation, continuous improvement, and customer satisfaction. The successful candidate will be responsible for fostering a culture of collaboration, accountability, and continuous improvement, while championing best practices in program management and execution to support product initiatives. In this role, the Technical Program Manager will leverage their technical acumen to guide project planning and execution, ensuring adherence to best practices and standards. They will focus on enhancing the customer experience by representing customer needs and preferences within various programs and initiatives. The role requires strong problem-solving skills to analyze complex challenges that arise during project execution, identify root causes, and develop innovative solutions. The Program Manager will assist in leading complex, cross-functional program activities, ensuring alignment with program outcomes and timelines, and will work closely with software engineers, product managers, and other stakeholders to facilitate communication and resolve issues. Additionally, the Technical Program Manager will engage in continuous learning and improvement, partnering with a mentor to curate their Product Ops Support journey. They will contribute to process improvement initiatives to enhance program delivery efficiency and effectiveness, identify program risks and issues early, and assist in developing mitigation strategies. This position is ideal for someone who thrives in a collaborative environment and is passionate about driving excellence in customer experience and program management.