Apex Clearing Corporation - Austin, TX

posted 6 months ago

Full-time - Mid Level
Remote - Austin, TX
Credit Intermediation and Related Activities

About the position

This is an incredible opportunity for a Technical Program Manager to play a crucial role in shaping the foundations and future of our rapidly growing Apex Silver organization. In this role, you'll help scale the organization by creating a best practice program governance and operations function, improving our project delivery practices, building alignment with the many teams that build products and services for our customers, and taking ownership of cross-functional initiatives that are critical to the success of our strategy. You'll collaborate closely with the leaders, product, engineering, operations, and other TPMs. The role will require constant balance between long term product vision along with addressing immediate needs, driving an incremental approach that is metrics and data driven. It will require communicating effectively with leaders across the organization on a regular basis while ensuring that the teams are aligned and stakeholders are aware of key performance indicators. As a champion of team and individual efforts, you will connect and influence team members across the organization in a positive, respectful way. You will serve as a liaison between the business, product, and technical teams for strategy definition, prioritization, initiative kickoff, tracking, communications, and deployment. Your partnership with peers, leaders, and stakeholders will be essential to build and drive the strategic vision for Apex's tech product delivery and execution, working with senior leaders to foresee and solve complex problems thereby enabling efficiency and scale. You will maintain a continuous project portfolio roadmap for the organization, manage the release of key projects on a regular cadence, and document and present the team's deliverables at various forums such as quarterly business reviews, leadership meetings, and town halls. Monitoring and guiding project scope, costs, scheduling, staffing, communications, risk/issues, and quality of projects will be part of your responsibilities. Additionally, you will provide transparent communication channels to align stakeholders into the status, risks, and timelines of projects against targeted deadlines, making recommendations based on team impact, priorities, and value delivered to our customers.

Responsibilities

  • Be a champion of team and individual efforts, and connect and influence team-members across the organization in a positive, respectful way
  • Serve as a liaison between the business, product, and technical teams for strategy definition, prioritization, initiative kickoff, tracking, communications, and deployment
  • Partner closely with peers, leaders, and stakeholders to build and drive the strategic vision for Apex's tech product delivery and execution; work with senior leaders to foresee and solve complex problems thereby enabling efficiency and scale
  • Maintain a continuous project portfolio roadmap for the organization
  • Manage the release of key projects on a regular cadence, and document and present team's deliverables at various forums (quarterly business review, leadership meetings, town halls, etc)
  • Monitor and guide project scope, costs, scheduling, staffing, communications, risk/issues, and quality of projects
  • Provide transparent communication channels to align stakeholders into status, risks, and timelines of projects against targeted deadlines
  • Actively manage capacity management through annual, quarterly, and sprint planning to protect team delivery commitments
  • Drive organization change management through a planned delivery excellence program, defined roadmap, engagement management with stakeholders, and execution of planned improvements
  • Identify, develop, and put into practice new tools and processes that enable Apex Silver to scale and optimize its product & project planning, execution, and delivery
  • Proven ability to create, communicate, and track progress of KPI's and OKR's that are representative of the health of the organization
  • Help break down projects into component parts, identifying and tracking dependencies and opportunities for optimization; proactively identify problems and recommend solutions before they become blockers
  • Manage large-scale, cross-organization programs, integrations, and migration efforts
  • Facilitate project meetings, Scrum ceremony meetings, and project post mortems
  • Hold teams accountable to come to meetings prepared, and own action items or process improvement outcomes that result
  • Coach individuals and teams on project management best practices
  • Work with teams to clarify goals and deliverables; bring data to planning and prioritization

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Business Administration or similar field or equivalent work experience
  • 10+ years of experience in technical program management in a dynamic and highly technical environment, a strong track record in managing multiple complex cross-functional projects in a cloud/SaaS environment
  • Experience working collaboratively across organizations; strong leadership and interpersonal skills, experience building and fostering effective working relationships
  • Experience influencing without direct authority at senior levels internal and external to the engineering organization
  • Excellent verbal and written communications for technical and non-technical audiences with the ability to tailor and deliver communications to all levels of an organization from project teams to executive leadership
  • Ability to take a data-driven approach to program management; building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in
  • Strong organizational, problem solving and analytical skills
  • Expert-level knowledge of project management techniques and tools within various software development methodologies (e.g., SDLC, Agile)
  • Proficient in the use of MS Office, MS Project, Visio, and other agile collaboration & work tracking tools (Wiki's, Confluence, JIRA, TFS, etc)

Nice-to-haves

  • Project Management Institute certification (PMP or CAPM)
  • Scrum Master Certification
  • Familiarity with working in a SaaS environment
  • Work experience in the financial industry
  • Cost Basis and/or Tax Reporting is a plus

Benefits

  • Healthcare benefits (medical, dental and vision, EAP)
  • Competitive PTO
  • 401k match
  • Parental leave
  • HSA contribution match
  • Paid subscription to the Calm app
  • Generous external learning and tuition reimbursement benefits
  • Hybrid work schedule allowing flexibility of working from home and one of the primary offices
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