Technical Program Manager / Sr. Technical Program Manager- USDS

$128,160 - $304,000/Yr

Tiktok - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S., created to enhance focus and governance on our data protection policies and content assurance protocols to ensure the safety of U.S. users. Our commitment is to provide oversight and protection of the TikTok platform and U.S. user data, allowing millions of Americans to continue using TikTok for learning, earning, creative expression, and entertainment. The teams within USDS that deliver on this commitment span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions, and more. We are seeking a Technical Program Manager to join our Tech and Product PMO team based in Mountain View. In this role, you will drive the end-to-end tasks that keep the systems behind TikTok running smoothly and work with various team members to deliver the best user experiences while maintaining the highest standards of user privacy. As a TPM, you will act as a bridge between various teams, facilitating collaboration and ensuring that projects are delivered effectively. Your responsibilities will include managing a variety of complex, cross-functional programs and leading all aspects of program delivery. You will transcribe and translate documentation from Mandarin to English, create and maintain the roadmap for the teams you work closely with, and define the processes for driving these programs while constantly seeking improvements in a data-driven manner. General project management activities will include preparing project schedules, defining milestones, tracking and reporting progress, identifying and mitigating risks, leading Agile/Scrum teams, and ensuring smooth product/app releases to the market. You will also be expected to embrace TikTok's culture and principles, promoting an environment that embodies our values. To enhance collaboration and cross-functional partnerships, our organization follows a hybrid work schedule that requires employees to work in the office three days a week, or as directed by their manager/department. We regularly review our hybrid work model, and specific requirements may change at any time.

Responsibilities

• Manage a variety of complex, cross-functional programs and lead all aspects of assigned programs delivery.
• Transcribe and translate documentation from Mandarin to English.
• Create and maintain the roadmap for the teams you work closely with, along with the respective Tech and Product leaders.
• Define the way of driving these programs and constantly find ways of improving this process in a data-driven manner.
• Prepare the project schedule and define the milestones.
• Track and report progress, identify and mitigate risks, and remove blockers.
• Lead Agile/Scrum teams as a coach or scrum master.
• Ensure products/app releases to the market smoothly.
• Embrace TikTok's culture and principles and promote an environment that embodies TikTok's Principles and Values.

Requirements

• BA/BS degree or above with 3+ years of project delivery or technical leadership background.
• Strong organizational and interpersonal skills.
• Able to read and write in Mandarin and English for content translation.

Nice-to-haves

• An understanding of Agile is desirable but not essential.
• Effective communication with various teams, management, and cross-functional stakeholders at all levels.
• Experience working in a dynamic, fast-moving environment where self-motivation and autonomy are needed.
• Experience working in multi-time zones is preferred.
• Passionate about the Internet industry and willing to grow with the company.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents.
• Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans.
• Flexible Spending Account (FSA) options for healthcare and dependent care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
• 12 weeks of paid parental leave and 8 weeks of paid supplemental disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym, and cellphone service reimbursements.