Technical Program Manager

Request Technology - Naperville Park District, IL

Full-time

Naperville Park District, IL

Administrative and Support Services

About the position

The Technical Program Manager will oversee the end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. This role requires strong technical acumen and experience in managing complex projects in fast-paced environments, particularly in IT services, software implementation, or systems integration.

Responsibilities

• Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines.
• Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management.
• Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication.
• Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred).
• 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration.
• PMP, or similar certification is a plus.
• Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration.
• Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles.
• Ability to manage complex, multi-phase projects in fast-paced environments.
• Experience in working with commerce platforms (e.g., commerce tools, Adobe Commerce, Shopify).
• Familiarity with cloud platforms and DevOps practices.
• Experience managing cross-functional, geographically dispersed teams.
• Experience with Agile and Waterfall project management methodologies.